System Support Specialist

System Support Specialist Adaptive Solutions Group is a premier provider of information technology personnel. We provide a variety of technical professionals available for contract, contract-to-hire, or direct placement positions to companies in and around the St. Louis and Kansas City areas. We are currently looking for a System Support Specialist II to join our team. Responsibilities • Provide technical support and troubleshooting for desktop systems, hardware, software, printers, video conferencing systems, mobile devices, and other technologies. • Investigate system issues and implement solutions using available tools, product knowledge, and established procedures. • Offer first-line support to internal users through both remote and in-person assistance. • Manage and track Help Desk tickets and phone calls using the ticketing system. • Deploy and support computer equipment for users and departments. • Coordinate with vendors and internal IT teams to resolve issues and assist with projects. • Perform system patching, application upgrades, and user creation. • Document technical procedures and update internal knowledgebases. • Support initiatives that improve the overall user experience. • Participate in after-hours work and on-call rotations as needed. Required Qualifications • 2–3 years of technical support experience. • Strong multitasking ability in a fast-paced environment. • Effective problem-solving and troubleshooting skills. • Excellent verbal and written communication and customer service skills. • Ability to work independently and collaboratively within a team. • Comfortable handling confidential and sensitive information. • Willingness to adapt to change and expand technical knowledge. Preferred Qualifications • Familiarity with Windows Operating Systems and mobile device support (iOS and Android). • Experience with tools such as Salesforce, Google Workspace, Active Directory, and application security permissions. • Knowledge of desktop application support and deployment. • High school diploma or equivalent (GED) required; additional technical certifications are a plus. Additional Information • Hybrid work environment: remote with on-site support as needed. • Regular participation in after-hours support, including equipment deployment and system updates. • Must be able to lift and deploy equipment up to 20 lbs and occasionally work under desks to connect hardware. • Regional travel may be required. Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation, and holidays. Adaptive Solutions Group is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status. Apply tot his job