SVP Customer Advisory Services (Worldwide)
Scope As SVP Customer Advisory Services, you will act as a senior strategic advisor to EVS customers, supporting executive stakeholders in navigating technology transitions, operational transformation, and long-term infrastructure strategy within the media industry. You will engage customers at the earliest stages of their decision journey, helping them define priorities, explore future operating models, and shape long-term investment roadmaps. Operating as a trusted advisor, you will translate industry trends and technological developments into strategic insights that drive business outcomes and strengthen EVS’s position as a long-term partner. This role reports to the Global SVP Strategy & Business Development and works in close collaboration with Sales, Account Management, Solution Architects, Marketing & Solutions, Customer Experience & Technology, and the CTO organization. Job Description Executive Advisory & Strategic Engagement Act as a trusted advisor to senior leaders in broadcast and media organizations Lead strategic discussions on infrastructure evolution, transformation, cloud, automation, and long-term investments Help customers frame challenges and define transformation strategies Early Customer Engagement Engage customers early in their decision journey, before formal opportunities exist Support definition of priorities, transformation scenarios, and long-term roadmaps Influence future RFPs and investment decisions through early advisory Strategic Account Collaboration Partner with Account and Key Account Managers on long-term engagement strategies Contribute to executive briefings, workshops, and account planning Position EVS as a strategic transformation partner Advisory-to-Execution Transition Align with Sales and Solution Architects to convert advisory engagements into opportunities Ensure clear understanding of customer priorities and strategic direction GSU Collaboration & Market Feedback Contribute to Global Solution Units through market insights and customer feedback Support evolution of solution roadmaps and business models Strategic Alignment & Thought Leadership Participate in strategic discussions with leadership on complex customer needs Represent EVS in industry events and thought leadership initiatives Share insights on market trends, customer priorities, and competitive landscape Profile Significant experience in broadcast, media technology, or related industries Proven track record engaging with senior executive stakeholders Experience in technology strategy, transformation programs, or complex infrastructures Strong understanding of industry trends and emerging technologies Solid understanding of media production ecosystems and broadcast workflows Ability to connect domain expertise with EVS’s broader solution portfolio Capacity to operate across multiple domains while maintaining strategic perspective Soft Skills Strong strategic advisory and consulting mindset Excellent executive communication skills Ability to simplify complex technical topics into business value Strong relationship-building capabilities at senior levels High level of influence and credibility Cross-functional collaboration across Sales, Marketing, Technology, and R&D Autonomous, structured, and outcome-oriented Languages Full proficiency in English Any other language is an asset. Offer Becoming part of the EVS team means receiving a competitive salary aligned with your skills and market standards, along with a wide range of wellness and healthcare benefits. Our flexible schedules and hybrid working policies help support work–life balance. EVS also provides opportunities for career growth, internal mobility, and a broad range of training programs. You will join a friendly, lively, and inclusive environment that values motivation and ambition. Visit our website to learn more about why you should join EVS!