Support Specialist (1528)

Aldridge is a leading Managed Service Provider offering scalable IT and cybersecurity solutions to small to mid-market businesses in the US. They are seeking a highly motivated IT Support Specialist to ensure the smooth operation of IT systems and provide exceptional technical support to clients. Responsibilities Provide technically accurate and user-friendly solutions to basic end-user requests, ensuring efficient and effective resolution Manage and support Active Directory (AD) tasks, including user management, permissions, and group policies Troubleshoot and resolve printer-related issues, ensuring minimal disruption to user productivity Address and resolve email-related issues, ensuring seamless communication for end users Offer application support, assisting users with software-related challenges and ensuring proper functionality Handle new user creation processes, ensuring timely account setup and proper configuration Manage user offboarding requests, including account deactivation and data transfer as needed Build and set up workstations and laptops, ensuring that devices are configured according to company standards Diagnose and troubleshoot technical issues across various platforms, providing effective solutions to restore functionality Meet or exceed daily utilization goals, maintaining high productivity levels Ensure high user satisfaction by delivering prompt, professional, and effective support Stay informed about the latest technology trends, tools, and best practices to continuously improve service delivery Occasionally travel onsite to perform tasks that cannot be completed remotely, ensuring that all client needs are met Performs other duties as assigned to support the overall objectives of the department and organization Skills Minimum 1 year of experience in a technical support role, providing hands-on support for end-users and troubleshooting a variety of IT issues A positive attitude, with the ability to remain calm and professional under pressure, ensuring a pleasant experience for users even in challenging situations Exceptional problem-solving skills, with the ability to quickly diagnose issues and develop effective solutions to resolve technical challenges efficiently A strong passion for continuous learning, with a voracious appetite for acquiring new knowledge and staying up-to-date with the latest technologies and industry trends Ability to thrive in a fast-paced, high-pressure environment, managing multiple priorities while maintaining a high standard of service and meeting deadlines Strong written and verbal communication skills, with the ability to clearly explain technical issues to non-technical users and document issues accurately in ticketing systems Experience with ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk) is a plus, with the ability to efficiently manage and track support requests in a fast-paced setting Relevant certifications such as CompTIA A+, Microsoft 365, Network+, or CCNA are highly desirable, demonstrating technical expertise and commitment to professional development Team-oriented mindset, with a collaborative approach to problem-solving and a willingness to support colleagues and contribute to team success Attention to detail, ensuring that issues are accurately identified and resolved, and that all documentation is thorough and up to date Physical ability to stand, walk or sit for extended periods Must be comfortable with periodically lifting 25 pounds Benefits Competitive Salary and Incentive Plan Generous Employer Contribution to Health Benefits Package 401(k) Matching 4 Weeks Paid Time Off per year, plus additional days for community service Ongoing Training and Professional Development Opportunities Free Snacks and Beverages! Company Overview Aldridge is a technology management, consulting, and outsourcing company. It was founded in 1984, and is headquartered in Houston, Texas, USA, with a workforce of 51-200 employees. Its website is