Support Representative

We are looking for an outgoing individual with good interpersonal skills to handle sales and support calls/chats, customer and reseller training, and other tasks to meet our growing needs. Support is a critical component of our company and we are committed to providing world-class support to our users. User support representatives respond to emails and online chat requests for technical support. Also, you will schedule phone calls and screen share sessions to assist in solving a customer's problem. This role will be Monday-Friday with rotating weekends scheduled in advance. The hours based on your location and team needs. If you have a Production or Support background and enjoy helping others by education or solving their problems, we'd like to meet you.Roles/Responsibilities: Answer incoming communication and troubleshoot customer technical problems with our software products and other hardwarePut customers at ease and help them solve their technical problems quicklyUse time management skills to prioritize customer calls and quickly address all customer technical problems Improve customer references by writing and maintaining documentationIncrease ticket deflection rate by performing quality checks of AI Agents Assist customers with their deployment, configuration, problem triage, and troubleshooting of our software productsWe want people who:Like to help people achieve their bestHave used ProPresenter and/or other Renewed Vision products in live productions Know general computer troubleshooting strategies Understand video production workflows and industry terms (such as camera signals, switchers, keying, and video compression)Are critical thinkers and problem solversCan express themselves well with the written wordCan type quicklyHave a drive and ability to make processes more efficientWe really want people who: Have experience working in a production environment, with a deep knowledge and understanding of how Renewed Vision Products (ProPresenter, PVP, Pro Video Sync, Scoreboard) are used in production environmentsHave customer Service related experience in a written formatAbility to work both independently and within a team with minimal supervisionOriginally posted on Himalayas

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