Support & Operations Specialist

At Luscii , we make digital healthcare accessible, safe and personal. Behind the scenes, that requires strong support: colleagues, healthcare professionals and patients all rely on someone who ensures that questions are answered, issues are solved, and processes keep running smoothly. That’s where you come in. As our Support & Operations Specialist , your main focus will be on providing first-line support. Helping users and colleagues with tools, systems and daily challenges. Alongside that, you’ll take care of essential administrative and operational tasks in people, security, among others. You will be making sure everything is well organised and compliant. Your Role This position is support-driven, complemented by a range of administrative tasks within people, security and operations. You will be responsible for a wide range of tasks and areas, including: First-line support - Be the first point of contact (via email, phone, tickets) for colleagues, healthcare professionals and patients. Solve issues, provide guidance, and make sure users get the help they need. Troubleshooting & escalation - Identify root causes quickly, provide solutions or workarounds, and escalate to the right specialists when needed. Tool & system management - Maintain internal tools, keep documentation up to date (manuals, FAQs, guidelines), and support audits to ensure ISO and GDPR compliance. People, security & admin tasks Onboarding and offboarding colleagues HR & contract administration, absence registration Managing workplaces, devices and access rights Organising security & privacy trainings Operational support within Luscii Why Luscii? Real impact, worldwide – At Luscii, your work helps transform healthcare on a global scale. All over the world, we empower healthcare professionals to guide their patients remotely. If you care about making a real difference, this is where your skills matter most. No managers, just ownership – We believe in autonomy over hierarchy. That means no traditional managers. Everyone takes full responsibility, shares ideas openly, and drives real change, together. Work smart, live well – We work four days a week. Because rest fuels creativity, and life outside of work matters too. Our rhythm is focused, efficient, and deeply human. Remote-first and flexible – Work from anywhere in The Netherlands. Join stand-ups from your kitchen table, collaborate with teammates across Europe, and meet up in person when it counts. Learn fast, grow faster – Innovation in healthcare means always being curious. At Luscii, you’ll be part of a talented team that’s constantly learning, sharing knowledge, and pushing boundaries. A culture that feels right – We build serious things, without taking ourselves too seriously. Expect fun, ownership, trust, and celebration, because great work deserves it. What’s in it for you? At Luscii, you get every opportunity to grow. Either in your role or by taking on other roles within the organisation. That's how holacracy works. And what else? Salary : up to € 3.200,- gross per month (based on 32 hours - that's full-time at Luscii). Remote-first : Work from anywhere in The Netherlands. We stay connected through monthly in-person team days called Assemblii . Flexible setup: Design your workspace and schedule in a way that optimizes your focus and productivity. Culture of autonomy: No traditional managers, just ownership and shared responsibility. We operate as a Holacracy, promoting transparency, independence, and collaborative decision-making. Work-life balance: We work a 4-day week, allowing you to stay focused, efficient, and energized. Bboth at work and in life. Continuous professional growth: Access courses, conferences, and development opportunities to deepen your expertise in healthcare, technology, and operations. Your curiosity and drive to stay sharp are encouraged and supported. Collaborative team environment: Join a tight-knit, international team of over 50 professionals who support each other, share knowledge, and grow together. Enjoyable workplace: Regular team activities, meaningful moments, and a culture where joy and impact go hand in hand. Impactful work: Contribute to software that makes a real difference in healthcare, helping clinicians provide better remote care and improving patient outcomes. The ideal candidate… ... probably doesn't exist. But if you recognise yourself in many of the points listed below, we warmly encourage you to respond. Above all, let us know how you envisage this role and how you can contribute to what we do at Luscii in a broad perspective. Experience in a support-focused role , helping colleagues, clients, or users solve problems. Fluent in Dutch and English , both written and spoken. Proactive and solution-oriented , spotting issues early and taking initiative. Flexible and adaptable , able to switch between tasks, teams, and departments smoothly. Strong organisational and communication skills , keeping processes clear and easy to follow. A friendly and collaborative mindset while you’re also confident enough to set boundaries and make decisions yourself when needed. This position requires you to live in the Netherlands. Unfortunately, it is currently not possible to fill this role from abroad. Enthusiastic? Apply! If you have any questions about the position or about Luscii, please contact our recruiter Bjorn Bogerd at [email protected] . What does the recruitment process look like? Screening cv and application Phonecall with recruiter Personality questionnaire 1st interview (role fit) Practical assignment and 2nd interview Culture fit interview It's quite a process, but we want someone to be a good fit for our organisation and culture. The interviews itself will be in both Dutch and English. For this position, we do not work with external agencies. However, if you know the perfect candidate, feel free to encourage them to apply directly.