Support Operations Manager - APAC
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Mirion Medical is a global leader in developing technology solutions that advance the safety, efficiency and quality of care in Radiation Therapy, Nuclear Medicine, Medical Imaging and Occupational Dosimetry. From diagnosis through treatment we enhance the delivery and ensure the safety of healthcare. With practitioners and patients as our inspiration, we create advanced technology that improves lives. Our work results in reduced risk and harnessed opportunity – where it matters most.
At Mirion, we foster a culture of integrity, collaboration and continuous improvement empowering our teams to make a meaningful impact every day.
The Opportunity
We are seeking a highly driven Support Operations Manager – APAC who will have accountability for the delivery of all customer training and support operations across the hardware and software business areas and will drive the efficiency, consistency and effectiveness of training and support services.
This role involves strategic business planning, including cross training to maximize the use of available resources management, and fostering a culture of high employee performance and positive customer experience. Internal and external stakeholder relations are critically important
The position will also have management accountability for Team Leads and team members in the Global Service and Support APAC region.
Location: Remote – based in the APAC region (preferred)
Travel: Up to 25% across the region
Key Responsibilities
Strategic Leadership:
Lead, mentor, and develop a high-performing training and support team, fostering a culture of excellence and continuous improvement
Serve as an initial escalation point for major client issues, leading resolution strategies and internal coordination to protect customer relationships and brand integrity
Data-Driven Decision Making:
Analyze data trends to proactively identify improvement opportunities in customer training, case resolution and customer satisfaction
Use training & support data to monitor performance and drive efficiency improvements in customer training and customer satisfaction of service delivery
Operational Excellence and Scalability:
Empower teams on the achievement of service objectives and key performance indicators
Ensure that team members are properly trained and qualified to deliver the expected service in a consistent format and within time constraints
Team Development
Build and maintain a high-performance team; hire and mentor new talent and provide career development planning and opportunities.
Qualifications and Education Requirements:
BSc. or MSc. in Medical Physics, Dosimetry, or related discipline
Good level of management or team lead experience
Experience in managing team performance across different regions and time zones
A background in the Healthcare industry, preferably in medical technology, radiation oncology, or healthcare SaaS environments
Analytical mindset with the ability to translate data into actionable insights.
Experience with CRM and customer support platforms (e.g., Salesforce), and ability to interpret BI dashboards and analytics
Travel as needed to attend conferences, trade shows, meetings as required
Required Skills:
You will possess a range of skills that will be key to the success of your role and include:
Strong leadership and team management skills
Excellent communication and stakeholder engagement abilities
Fluent in English – additional languages a plus
Strategic thinker with strong problem-solving and project management skills
Adaptable, collaborative, and customer-focused mindset
Creative and flexible approach to process design and delivery
Self-motivated, organized and detail oriented
Able to manage many work streams simultaneously and a strong desire to consistently up-skill on the latest developments, standards and trends
Travel & Requirements
REMOTE – within the APAC region (preferred)
Access to a major international airport is essential
Ability to travel up to 25% across APAC, Europe, and the USA
No international travel restrictions
What we can offer
Competitive compensation and benefits package
Opportunity to grow within a global organization
Exposure to innovative healthcare technologies and solutions
Collaborative, high-performance international team environment
Ongoing professional development and career advancement
A full job description will be provided upon application.
Apply To This Job
Mirion Medical is a global leader in developing technology solutions that advance the safety, efficiency and quality of care in Radiation Therapy, Nuclear Medicine, Medical Imaging and Occupational Dosimetry. From diagnosis through treatment we enhance the delivery and ensure the safety of healthcare. With practitioners and patients as our inspiration, we create advanced technology that improves lives. Our work results in reduced risk and harnessed opportunity – where it matters most.
At Mirion, we foster a culture of integrity, collaboration and continuous improvement empowering our teams to make a meaningful impact every day.
The Opportunity
We are seeking a highly driven Support Operations Manager – APAC who will have accountability for the delivery of all customer training and support operations across the hardware and software business areas and will drive the efficiency, consistency and effectiveness of training and support services.
This role involves strategic business planning, including cross training to maximize the use of available resources management, and fostering a culture of high employee performance and positive customer experience. Internal and external stakeholder relations are critically important
The position will also have management accountability for Team Leads and team members in the Global Service and Support APAC region.
Location: Remote – based in the APAC region (preferred)
Travel: Up to 25% across the region
Key Responsibilities
Strategic Leadership:
Lead, mentor, and develop a high-performing training and support team, fostering a culture of excellence and continuous improvement
Serve as an initial escalation point for major client issues, leading resolution strategies and internal coordination to protect customer relationships and brand integrity
Data-Driven Decision Making:
Analyze data trends to proactively identify improvement opportunities in customer training, case resolution and customer satisfaction
Use training & support data to monitor performance and drive efficiency improvements in customer training and customer satisfaction of service delivery
Operational Excellence and Scalability:
Empower teams on the achievement of service objectives and key performance indicators
Ensure that team members are properly trained and qualified to deliver the expected service in a consistent format and within time constraints
Team Development
Build and maintain a high-performance team; hire and mentor new talent and provide career development planning and opportunities.
Qualifications and Education Requirements:
BSc. or MSc. in Medical Physics, Dosimetry, or related discipline
Good level of management or team lead experience
Experience in managing team performance across different regions and time zones
A background in the Healthcare industry, preferably in medical technology, radiation oncology, or healthcare SaaS environments
Analytical mindset with the ability to translate data into actionable insights.
Experience with CRM and customer support platforms (e.g., Salesforce), and ability to interpret BI dashboards and analytics
Travel as needed to attend conferences, trade shows, meetings as required
Required Skills:
You will possess a range of skills that will be key to the success of your role and include:
Strong leadership and team management skills
Excellent communication and stakeholder engagement abilities
Fluent in English – additional languages a plus
Strategic thinker with strong problem-solving and project management skills
Adaptable, collaborative, and customer-focused mindset
Creative and flexible approach to process design and delivery
Self-motivated, organized and detail oriented
Able to manage many work streams simultaneously and a strong desire to consistently up-skill on the latest developments, standards and trends
Travel & Requirements
REMOTE – within the APAC region (preferred)
Access to a major international airport is essential
Ability to travel up to 25% across APAC, Europe, and the USA
No international travel restrictions
What we can offer
Competitive compensation and benefits package
Opportunity to grow within a global organization
Exposure to innovative healthcare technologies and solutions
Collaborative, high-performance international team environment
Ongoing professional development and career advancement
A full job description will be provided upon application.
Apply To This Job