Support Engineering Manager

Freshpaint is a startup that provides a layer of data governance to make current web analytics tools HIPAA-compliant. The company helps healthcare marketers promote access to care and safeguard patient privacy at the same time. Freshpaint is fully remote and only hires within the US.RequirementsProven Experience in Support Engineering Management – 3+ years of experience leading technical support or customer-facing engineering teams in a SaaS environment.Technical Acumen & Troubleshooting Expertise – Strong ability to understand complex technical issues, support debugging efforts, and guide engineers on customer problems.Experience with modern programming languages such as Go or JavaScript.Proficiency in both front-end and back-end technologies, expertise in SQL.Expertise in data activation use cases and integrating APIs.Problem-Solving Mindset – Demonstrated ability to research and troubleshoot technical issues efficiently.Customer Empathy – High level of empathy and a strong focus on customer experience.User-Centric Approach – Naturally curious and empathetic, with a strong ability to surface and share customer insights across the team.Results-Driven Mentality – Quick learner who adapts to new tools and technologies with ease.Self-Sufficiency & Prioritization – Able to operate independently, prioritize effectively, and manage multiple tasks without requiring constant direction.Operational & Process Improvement – Experience implementing processes that enhance support operations, such as automation, ticketing efficiency, and knowledge base expansion.Cross-Functional Collaboration – Strong ability to work with Engineering, Product, and Customer Success teams to escalate, resolve, and prevent recurring issues.BenefitsCompetitive pay + generous equity (10-year exercise window)Fully remote (U.S. only) with a $150/month coworking stipendHalf-day Fridays, every FridayUnlimited PTO—with a required 2-week minimumTop-tier health, dental & vision (100% covered for you, 80% for dependents)2 “Treat Yourself” days a year—$100 and a day off, just becauseGenerous parental leaveEpic offsites twice a year (past trips: Greece, Jackson Hole, Cabo, wine country + more)More benefits available on the company's careers pageOriginally posted on Himalayas

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