Support Engineer (CSDE)
CACI is a company dedicated to ensuring the safety of our nation through integrity and innovation. They are seeking a Support Engineer to maximize the adoption of their Common Software Development Environment and internal AI chat platform, providing support and optimizing workflows for various applications. Responsibilities Be our first line of support for CSDE and CACI Chat Meet with internal and external customers to help them with CSDE onboarding and support Identify gaps in the overall CSDE offering and work with the internal team to prioritize these requirements Strongly collaborate with the team on aligning timelines with CSDE release cycles and influencing the overall roadmap for CSDE Document best practices and capabilities for each of the CSDE applications Skills Must be able to successfully complete our clearance sponsorship program to obtain an active TS/SCI clearance with polygraph (US Citizenship required) Typically requires a University Degree (BA/BS) or equivalent experience Experience using one or more Enterprise DevSecOps tools (GitLab, Jira, Confluence, Artifactory) Experience with AI tools and services Strong desire to explore development and AI services Strong organizational skills and attention to detail Strong oral and written communications skills. Will be expected to brief and contribute to written documentation Strong ability to self-organize and execute high level objectives Proven, detail-oriented analytical and critical thinking skills Ability to work with and support end users with varying levels of technical competence -government, military, and contractor Detail oriented, analytical, and inquisitive Relevant GitLab Certification (e.g., GitLab Certified Associate, GitLab Certified CI/CD Specialist, GitLab Certified DevOps Professional, GitLab Certified Project Management Specialist) Relevant Atlassian Certification (e.g., Managing Jira Projects for Cloud) and/or completion of Atlassian Learning Paths (e.g., Confluence Administrator, JIRA Project Administrator) Experience working on teams developing and delivering software on Amazon Web Services (AWS) or similar cloud services Relevant Kubernetes Certification (Certified Kubernetes Application Developer, Kubernetes and Cloud Native Associate) Experience building AI services Experience with Microsoft Power Platform CompTIA Security+ Benefits Healthcare Wellness Financial Retirement Family support Continuing education Time off benefits Company Overview CACI levert, implementeert en beheert bedrijfskritische oplossingen voor het Hoger Onderwijs: het StudentInformatieSysteem OSIRIS en LISA voor zaakgericht werken. It was founded in 1997, and is headquartered in Amsterdam, Noord-Holland, NLD, with a workforce of 51-200 employees. Its website is