Support Engineer

Join Our TeamOowlish, one of Latin America's rapidly expanding software development companies, is seeking experienced technology professionals to enhance our diverse and vibrant team.As a valued member of Oowlish, you will collaborate with premier clients from the United States and Europe, contributing to pioneering digital solutions. Our commitment to creating a nurturing work environment is recognized by our certification as a Great Place to Work, where you will have opportunities for professional development, growth, and a chance to make a significant international impact.We offer the convenience of remote work, allowing you to craft a work-life balance that suits your personal and professional needs. We're looking for candidates who are passionate about technology, proficient in English, and excited to engage in remote collaboration for a worldwide presence. Requirements: Fluency in English is required for client interactions and team discussionsHighly effective, positive and empathic teammate 3+ years of software development and/or support experienceFamiliarity with React, Next.js, Nest.js, Typescript, Mocha, Jest, Node, Postgres, and moreStrong written communication and documentation skillsStrong leadership and ownership mentality. Ability to work independently What You’ll Do: Monitor and manage alerting systems, using DataDog and other toolsDig into Thrive applications, which are written in Next.js, Nest.js, React, Typescript, Mocha, Jest, Node, Postgres, and moreRespond quickly to mitigate system incidents and data issuesFully document incident timelinesCommunicate regularly with stakeholders, as well as Product and EngineeringTrack and report on metrics and trendsIdentify and act on areas of improvement, in both product and processHelp with technical improvement initiatives Additional Information Benefits & Perks:Home office;Flexible Hours Competitive compensation based on experience;Career plans to allow for extensive growth in the company;International Projects; Oowlish English Program (Technical and Conversational);Oowlish Fitness with Total Pass;Connecting You (Internet allowance);Anniversary bonus;Wedding gift;Pet adoption incentive;New baby Oowl bonus;Back to School bonus;Streaming Subscription;PTO Bonus;Games and Competitions;Enjoy your national Holidays.You can also apply here:Website: https://www.oowlish.com/work-with-us/LinkedIn: https://www.linkedin.com/company/oowlish/jobs/Instagram: https://www.instagram.com/oowlishtechnology/#LI-LM1#LI-CD1#LI-EA1#LI-TC1#LI-ET1#LI-TT1#LI-JH1#LI-DP1#LI-LS1#LI-AB1#LI-KN1#LI-SR1#LI-JS1#LI-FZ1

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