Support Engineer

Apriorit is a software engineering company, established in 2002, with significant experience in system programming, cybersecurity, reverse engineering, SaaS/Web, blockchain-based solutions, artificial Intelligence. Working with high-profile clients (including several Fortune 500 companies), we established high standards of software development, communication and effective teamwork. We have headquarters in the US with offices in Poland and Cyprus, and three R&D offices in Eastern Europe. Our team consists of more than 400 specialists, and we help tech companies around the world turn their challenging ideas into secure and viable products. We are looking for a talented Support Engineer to ensure seamless deployment and operations of systems on the client's product. Job description It is an opportunity to work on a project with a leading fintech company specializing in the investment sector. Our team operates with a structured approach, adhering to predefined workflows for interactions, task handling, and issue resolution. Responsibilities: Act as an escalation point for Tier 1 engineers: mentorship, technical guidance, troubleshooting (Linux, Kubernetes, AWS, file systems, virtualization). Maintain and monitor hybrid infrastructure (servers, Linux/Windows, Kubernetes, AWS, storage, backups, VMware). Automate processes with Ansible, Terraform; manage system configurations. Handle tickets in a 24/5 environment, participate in Scrum ceremonies. Support Windows-to-Linux migration, create documentation, and contribute to infrastructure projects. Requirements: 5+ years of Linux administration (RHEL/CentOS), strong troubleshooting skills. Experience with Windows administration, Active Directory. Hands-on AWS experience (EC2, S3, IAM, CloudWatch, etc.). Knowledge of networking (DNS, DHCP, routing, firewalls), storage systems (NetApp, Pure Storage). Experience with automation tools (Terraform, Ansible, Puppet/Chef, Jenkins), GitHub. VMware vSphere/ESXi expertise. Proficiency in scripting (Shell, Python, PowerShell). Knowledge of Kubernetes. Agile/Scrum experience. English level – upper-intermediate+, conversations with clients in English. Nice to Have: AWS EKS, containerization. RHCSA/RHCE certifications. Exchange, Linux integration. What we offer: Onboarding: Made for quick and effective adaptation to the company; Remote work; Full-time working day, work hours 15.00-24.00 in Bulgaria. 20 working days of paid annual leave; Paid sick leaves; We provide the necessary equipment - a laptop, monitor, additional accessories; Attractive salary adapted to your experience; Career advancement and professional growth; Еqual opportunity policies/ fair working practices; Personalized learning approach (mentoring, internal courses, knowledge sharing); Opportunity to develop your competencies - an experienced team, regular 1:1 with a manager as well as development plan tailored to your needs; High-profile customers; Free corporate English lessons. If you are interested in this position, please send us your detailed CV in English. Apriorit – A Priority Choice!