Support Consultant (SAP Support / SD, MM, ChaRM)
About the role The Support Consultant (SAP Support / SD, MM, ChaRM) is part of an SAP applications department within a global acting support team of 12 people. What you'll be doing • Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. • Ensure the ongoing production operation for all SAP users at international group level through the development of best practices, guiding principles, solutions architecture, and roadmaps • Serve as a subject matter expert working with business processes peers solving problems, advising on various complex business-related issues • Manage the support our users and ensure qualified SAP second and third level support for our SAP ECC landscape. • Responsible for the SAP Transport Management tasks during US Business hours. This includes weekly transport runs, Emergency Transports via ChaRM as well as cleaning and alignment tasks. • Identify opportunities to further scale and automate reporting assets for quicker analysis and information sharing. • Responsible for daily proactive monitoring tasks to ensure system stability • In the event of system malfunctions during US Business hours, be the first point of contact, communicate these to the solution teams with the appropriate urgency, and follow them up until they are resolved and an RCA (Root Cause Analysis) is created. • Perform and/or support the creation of detailed root cause analysis and apply fixes • Own hypercare support tasks and resolve production issues. • Inspire with your competence and personality. • Embrace and support Computacenter’s mission and core values. What you have • Technical education or studies in IT or a comparable qualification/professional experience. • Professional experience in the support of global SAP SD and SAP MM applications. • Legally eligible to work in the United States. • Experience in SAP SD and SAP MM. • Experience with SAP LO (WM) a plus. • Knowledge of SAP Transport Management via ChaRM. • ABAP or debugging knowledge, experience in form design (Smartforms and Adobe Forms) and message control. • A hands-on mentality. • High customer and service orientation. • Strong social skills, especially in dealing with users, with the ability to deal with conflicts and strong communication skills. What you can expect There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind. About us Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 20,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us Apply tot his job