Support Associate (Remote)

About PloxHost
PloxHost is a growing hosting provider focused on delivering reliable services and excellent customer support. We work with customers across game hosting, Linux-based services, and related platforms, and we’re looking for motivated individuals who want to grow their skills in customer service and technical support.
About the Role
We are looking for a Support Associate to help provide a high-quality support experience for our customers. This is a great opportunity for someone who is interested in customer service, Linux, hosting, and troubleshooting technical issues.
You will assist customers with questions, help resolve common issues, and work with internal tools used across our platform.
Tasks

Respond to customer questions and support requests in a timely and professional manner
Provide friendly, helpful, and accurate support to customers
Troubleshoot basic service-related issues and escalate more advanced cases when needed
Assist customers with Minecraft server errors and common hosting-related problems via tickets
Help identify and debug basic issues with Discord bots
Use internal tools such as Pterodactyl, WHMCS, and Crisp to manage support requests
Maintain clear communication and a customer-first mindset in every interaction
Work assigned shifts within our support hours, including possible weekends, holidays, or special events

What We’re Looking For?
Customer Service Skills

Strong written communication and customer service skills
Ability to stay calm and professional in a fast-paced environment
Ability to understand customer needs and provide the right solution
Strong interpersonal skills and empathy
Ability to handle conflict professionally and de-escalate difficult situations
Reliable attendance and strong sense of responsibility
Flexibility with work schedules, including possible weekends, holidays, and events

Problem-Solving Skills

Strong decision-making and time management skills
Ability to prioritize tasks effectively
Logical and solution-oriented mindset
Organized, detail-oriented, and self-disciplined
Ability to remain composed in escalated situations

Technical Skills

Basic understanding of Linux and Docker
Familiarity with the Pterodactyl control panel
Familiarity with WHMCS and ticketing systems
Ability to identify and troubleshoot Minecraft server errors
Ability to debug basic Discord bot errors

Requirements

Reliable internet connection
Quiet and professional work environment at home
Ability to work independently and stay productive while remote
Strong written communication and customer service skills
Basic understanding of Linux and Docker
Familiarity with Pterodactyl, WHMCS, and ticketing systems is a plus!
Ability to troubleshoot Minecraft server errors
Strong problem-solving and time management skills
Flexible availability, including possible weekends or holidays

Note that if you don't meet all requirements, you are still encouraged to apply!
Why Join PloxHost?
At PloxHost, you’ll gain hands-on experience in customer service, Linux-based systems, game hosting, and technical troubleshooting. This is a great opportunity for someone looking to grow their skills in the hosting industry while working with a fast-moving and supportive team.
We also encourage you to apply if you do not meet all the required skills!