Support Analyst

Job DescriptionTitle Support AnalystBusiness Unit CLTEXP Dept Support and Data ServicesReports to Manager, Product SupportLocation Remote Job CodeDirect Reports No FLSA Status Exempt Updated January 2025About the RoleImpact you will makeAs a Support Analyst, you will be working with a group of highly talented and motivated colleagues with significant healthcare experience who strive for operational excellence with a customer driven operational model. EDI optimization is a functional pillar within the value chain of the Insurance Discover platform. EDI utilizes millions of 270/271 transactions daily to interface with various Government and Commercial health insurance entities. As a member of this team, you will provide operational support for the EDI process. While engaging with the day-to-day functions of this complex system, you will coordinate with the Product and Development teams to drive improvements that maximize value for our customers and scale the EDI system to support the growing breadth and depth of our business. You will develop a functional knowledge of the entire Insurance Discover platform, its capabilities, customer expectations, and product lifecycle. You will support various stakeholders and will become a Subject Matter Expert (SME) on operational aspects of the EDI function. With FinThrive, you’ll be part of a cutting-edge collaborative international team, gaining exposure to diverse skillsets, fresh experiences, and plenty of career growth opportunitiesWhat you will doDevelop expert knowledge of the product lifecycle for Insurance DiscoverMonitor and analyze indicators and identify risks and opportunities for the health of the systemUtilize system configurations and customizations to optimize the EDI systemUse analytics to support the EDI Optimization objectives of maximizing Efficiency, Accuracy, and YieldTriage and resolve EDI incidents and facilitate solution on complex mattersProvide data-driven enhancement recommendations and guidance to support product performanceEvaluate and monitor the quality of data received from internal or external clients and drive business decisions to enhance the identification for increased recoveries and revenueInnovate new ways to monitor internal mappings, data file issues, and current inventoryWhat you will bringBachelor’s degree required (preferably in Computer Science, Finance, Math, or Statistics)Experience in a data analysis, data analytics, data analyst, or business intelligence roleHands-on experience using SQL (T-SQL preferred,) creating and modifying stored procedure scriptsDemonstrated experience using problem solving skills to resolve data issues and optimize information systemsIndividual must be self-motivated and able to work independently on multiple tasks and projects at any one timeProven experience with high level analysis projects and able to present results to technical and non-technical stake holdersStrong interpersonal skills with the ability to effectively collaborate across teamsWhat we would like to seeExperience within Healthcare Insurance or Healthcare TechnologyUnderstanding of EDI (270/271; 837/835) transactionsSelf-sufficient and motivated to obtain the skills or knowledge necessary to accomplish complex tasksExcellent organizational and time management skills with the ability to juggle multiple prioritiesExperienced at leveraging data analysis and visualization tools (i.e. Tableau, SSRS, Excel)About FinThriveFinThrive is advancing the healthcare economy.For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive.Award-winning Culture of Customer-centricity and ReliabilityAt FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture.Our Perks and BenefitsFinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.FinThrive’s Core Values and ExpectationsDemonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunitiesSupport FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA, and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligationsPhysical DemandsThe physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.About FinThriveFinThrive is advancing the healthcare economy.For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive.Award-winning Culture of Customer-centricity and ReliabilityAt FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture.Our Perks and BenefitsFinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.FinThrive’s Core Values and Expectations • Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities • Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligationsPhysical DemandsThe physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Statement of EEOFinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.FinThrive Privacy Notice for California Resident Job CandidatesKnow Your RightsPay Transparency NoticeFinThrive is an Equal Opportunity Employer and ensures its employment decisions comply with principles embodied in Title VII, the Age Discrimination in Employment Act, the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Assistance Act of 1974, Executive Order 11246, Revised Order Number 4, and applicable state regulations. © 2024 FinThrive. All rights reserved. The FinThrive name, products, associated trademarks and logos are owned by FinThrive or relat ed entities. RV092724TJO finthrive.com | FinThrive Careers | FinThrive Benefits & Perks | Physical DemandsOriginally posted on Himalayas

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