Supply Chain Customer Service Rep I

Weyerhaeuser is a company with a rich history in sustainable wood products, and they are seeking a Customer Service Representative to join their Supply Chain team. This role involves managing customer interactions, processing orders, and developing foundational knowledge to support customer needs effectively.ResponsibilitiesServe as the primary point of contact for assigned customers and sellers, taking ownership of routine customer interactions and inquiries related to order status and product informationEnter and manage customer orders or assist sellers with order file management using sales tools and SAP, ensuring orders are priced, shipped, and invoiced accurately and on timeTroubleshoot basic customer and order issues, escalating more complex situations as needed, and learning from order errors or mistakes to improve accuracy and service qualityDevelop foundational knowledge of customers, products, pricing, company procedures, and services to effectively support a defined customer baseSubmit new customer requests accurately through SAP master data processes with guidance, building confidence and system proficiency over timeCollaborate closely with sales, peers, and internal partners to support customer commitments and contribute to a positive team environmentCommunicate clearly and professionally with customers and internal stakeholders through written and verbal channels, including phone and emailBuild time management and organizational skills to remain focused on priorities while maintaining attention to accuracy and detailSkillsGED or High School Diploma1-2 + years of customer service or office administrationCustomer service focus, with the ability to act as a reliable point of contact and take ownership of routine customer interactionsClear verbal and written communication skills to effectively support customers and collaborate with sales and internal partners via phone, email, and in personAttention to detail and accuracy when entering and managing orders to ensure correct pricing, shipping, and invoicingBasic problem-solving skills with the ability to recognize issues, gather information, and escalate appropriatelyTime management and organizational skills to prioritize work and meet deadlines in a fast-paced environmentCollaboration and relationship-building skills to work effectively within a team and build positive relationships with customers and internal partnersWorking knowledge of Microsoft Office tools, including Outlook, Excel, and WordAbility and willingness to learn enterprise systems, including SAP and selling tools, to support order entry and customer data processesComfort using web-based applications and customer service tools to support daily work activitiesAbility to work flexible hours as neededBenefitsMedicalDentalVisionShort and long-term disabilityLife insuranceHealth Savings Account optionVoluntary Long-Term CareEmployee Assistance ProgramsPersonal volunteerismDiversity networksMentoringTraining and development opportunities401k planPaid company matchAnnual contribution equal to 5% of your base salary3-weeks of paid vacationEleven paid holidays per yearWA Paid Family & Medical LeavePaid parental leaveCompany OverviewWeyerhaeuser is a forest products company that produces and sells wood products, cellulose fibers, and other building materials. It was founded in 1900, and is headquartered in Federal Way, Washington, USA, with a workforce of 10001+ employees. Its website is https://www.weyerhaeuser.com/.Company H1B SponsorshipWeyerhaeuser has a track record of offering H1B sponsorships, with 10 in 2025, 2 in 2024, 2 in 2023, 7 in 2022, 3 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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