Supervisor, Specialty Support Operations
About the position Responsibilities • Lead a team of 15-18 full-time employees who are focused on supporting Customers, Dashers, and Merchants with their escalated inquiries. • Improve our internal tools, and offshore agents to provide high-quality support. • Establish and manage your team to individual and team goals and objectives. • Coordinate daily workflow within the team and adjust resources to meet service-level agreements with the business. • Create, distribute, and present impactful reporting on performance. • Have a positive impact on your line of business. Requirements • You have a Bachelor's degree or equivalent experience. • You have 2+ years or more of people management or team lead experience. • You have a mind and talent for process improvement. • You have experience in pulling data and using data to influence your decisions. • You have knowledge of Salesforce, Sigma, and Google Suite. • You are comfortable working a hybrid model, with some in-office days and some remote days. Nice-to-haves • You have experience in the tech, contact centers, restaurant, or logistics industries. • You have familiarity with working with large, diverse customer support, operations, and sales organizations. Benefits • Comprehensive benefits and perks including premium healthcare. • Wellness expense reimbursement. • Paid parental leave. Apply tot his job