Supervisor, Member Services – Remote; Bilingual Spanish PST

Position: Supervisor, Member Services – Remote (Bilingual Spanish) PST Hours JOB DESCRIPTION Job Summary • Provides customer support and stellar service to meet the needs of our Molina members and providers. • Resolves issues and addresses needs fairly and effectively, while demonstrating Molina values in their actions. • Provides product and service information and identifies opportunities to improve our member and provider experiences. KNOWLEDGE/SKILLS/ABILITIES • Supervises a team of employees. Trains, coaches, monitors, and manages the team’s performance to meet or exceed company and department performance expectations. • Effectively manages escalations within the department by ensuring appropriate accountability, sense of urgency, communication and follow through to closure. • Ensures compliance with Contractual and Regulatory requirements. • Addresses more complex member inquiries, questions and concerns in all areas including enrollment, claims, benefit interpretation, and referrals/authorizations for medical care. • Provides exemplary customer service to customers including members, co-workers, vendors, providers, government agencies, business partners, and general public. • Achieves individual performance goals as it relates to call center objectives. • Demonstrates personal responsibility and accountability and leads by example through individual performance. • Support projects and special initiatives as appropriate. JOB QUALIFICATIONS Required Education Associate degree or equivalent combination of education and experience Required Experience • 3-5 years’ experience in a call center environment • 1-2 years supervisory experience Preferred Education Bachelor’s Degree or equivalent combination of education and experience Preferred Experience 5-7 years Molina Healthcare offers a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V. Pay Range: $77,969 – $96,558 / ANNUAL • Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. #J-18808-Ljbffr Apply tot his job