Supervisor, Facilities Services Center

Step into a role as the Supervisor, Facilities Services Center, where you will hire, train, mentor and coach Facility Coordinators. The Supervisor, Facilities Services Center will assist Facility Coordinators in dispatching center repair and maintenance requests as needed, support BH Centers with all facilities related issues. Supervises up to 6 direct reports and plans for their development. Actively partners and plans with Sr. Director to help drive performance of the team. Tracks individual and team performance KPIs. This is a Remote position available in the United States. Bright Horizons is a leading education and care company, trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally. Responsibilities: Depending on the line of business, the position may perform some or all of the below functions: Hire and train Facility Coordinators in the receipt and dispatch of work orders received from centers through the company system/Facilities help-desk Supervision of up to 6 direct reports, plans for their development through mentoring and coaching Answer all communication in a timely manner , follow up with centers to ensure quality of service provided by both Coordinators and Vendors Partner with Facility Managers on Coordinator performance and address facility related issues as necessary Generate effective reporting related to work order volume and performance Mentors, guides and acts as an added resource to the team as well as assisting with career development Serves as a point of escalation for issues and questions Proficient User of Corrigo: Trains and runs reports for KPI metrics of vendors and coordinators Minimum Qualifications: Vocational or technical education is preferred 7 years of experience is required A minimum of 10 additional years of experience that would be considered in lieu of the applicable degree Additional Job Requirements Customer service and/or comprehensive call center knowledge and outstanding customer service skills: follow through for lead time services Excellent written and verbal communication skills Exceptional organizational, time management prioritization and decision making skills Ability to work closely with other team members and departments Experience building and supervising a remote team Proficiency with Corrigo Platform and basic Microsoft applications High school diploma or equivalent required, advanced education and or certifications preferred Minimum 7-9 year customer service experience required Bring your leadership skills and passion for early childhood education to Bright Horizons, where you’ll foster an enriching environment for children, families, and staff. Discover how far your career can take you in an inclusive workplace where you can be you. Apply today to explore the possibilities! Salary/Hourly Rate and Other Compensation Disclosures: The annual starting salary for this position is $70,000 - $75,000. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors. Benefits: Bright Horizons offers the following benefits for this position, subject to applicable eligibility requirements: Medical, dental, and vision insurance 401(k) retirement plan Life insurance Long-term and short-term disability insurance Life at Bright Horizons: At Bright Horizons, you’re more than your job title — you’re the difference . Whether you’re nurturing a child’s first steps or supporting the systems behind the scenes, your work creates real impact. We’re a community that celebrates individuality, invests in your growth, and supports your whole self. Because when you thrive, so do the children, families, and clients we serve. Join us and help build a brighter future — for yourself and for others. Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights , Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA) . If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [email protected] . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.