Supervisor, Ad Operations

TransUnion's Job Applicant Privacy Notice What We'll Bring: What We’ll Bring At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We’re consistently exploring new technologies and tools to be agile, adaptable, and future-ready. Our employees enjoy a competitive benefits package, flexible work arrangements, and the opportunity to make a real impact across the advertising and data ecosystem. What You'll Bring: What You’ll Bring TransUnion is looking to hire a Sr. Lead ( Supervisor ) , Ad Operations as a member of our Measureme nt I ntegration Operations team. The ideal candidate will be an analytical and critical thinker with demonstrated managerial experience, including leading teams and driving cross-functional collaboration, and a proven track record of performing highly detailed and technical work in an agile environment while maintaining accountability for delivery and outcomes . The primary goal of this position is to serve as a Subject Matter Expert driving operational excellence for our Data Management Platform and Multi-Touch Attribution (MTA) clients. This includes ensuring seamless execution of integrations, consistent delivery workflows, data quality oversight, and efficient issue resolution across external ad tech platforms. In addition, this role requires the ability to lead and prioritize operational initiatives, collaborate cross-functionally, and provide clear, actionable guidance to internal teams (i.e., Product, Sales, Engineering), partners, and clients. A strong focus on process optimization, documentation, scalability, and continuous improvement is essential to maintaining reliable platform performance and a high-quality client experience. 5+ years of experience in Advertising Operations, Ad Tech, or Digital Media Operations 2+ years of management or team lead experience , including coaching, workflow ownership, performance management, and team development Deep knowledge of programmatic advertising workflows, ad serving, measurement , and the AdTech/ MarTech ecosystem Experience partnering cross-functionally with Product, Engineering, Commercial, and external partners Demonstrated ability to manage operational workflows while driving continuous improvement Strong communication skills with the ability to translate technical concepts to non-technical audiences Great teammate-leader with excellent interpersonal skills and the ability to establish trust and credibility with partners and stakeholders and inspire effective collaboration across teams Bachelor’s degree or equivalent experience We'd love to see: Impeccable organizational, operational, analytical, presentation, and project management skills combined with excellent verbal and written communication skills Familiarity with Excel concepts such as VLOOKUP, INDEXMATCH, etc. Familiarity with file servers using Google Cloud Platform, Amazon Web Services or FTPs Working knowledge of HTML/JavaScript/SQL (or related programming tools) is a plus Ability to demonstrate strong mathematical and problem-solving skills Familiarity with market research, attribution methods, big data, modeling approaches, and marketing concepts Impact You’ll Make As a Sr. A dvertising Operations Lead , you will lead a team responsible for executing and supporting advertising and measurement workflows across TransUnion’s platforms. You’ll play a critical role in ensuring operational excellence, supporting partner integrations, and scaling best practices as we continue to evolve our advertising and identity solutions. Key responsibilities include: Lead, coach, and develop an Ad Ops team, fostering a culture of accountability, collaboration, and growth Own day-to-day Ad Ops workflows, ensuring timely and accurate execution across campaigns, integrations, and measurement processes Partner closely with Product and Engineering to support platform enhancements, troubleshooting, and new feature launches Establish and refine operational processes, documentation, and training to improve efficiency and consistency Serve as an escalation point for complex operational or partner issues, driving resolution and root-cause analysis Monitor performance metrics and operational KPIs to identify trends, risks, and improvement opportunities Support onboarding and enablement for new partners, products, and platform capabilities Ensure adherence to data governance, compliance, and privacy standards across all operational activities Impact You'll Make: This Role Requires Comfort operating in a fast-paced, evolving Ad Tech environment A balance of hands-on operational expertise and people leadership Strong organizational skills and the ability to manage competing priorities A customer-first mindset with a focus on quality and reliability Nice to Have Experience with identity-based advertising, data onboarding, or measurement solutions Familiarity with DSPs, SSPs, or clean room environments Experience supporting platform migrations or large-scale operational change Prior experience working in a matrixed or enterprise environment Accommodation is available, including for applicants with disabilities, in accordance with applicable laws. TransUnion is an equal opportunity employer and values diversity at all levels of the organization. This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management. TransUnion Job Title Sr Lead, Data Integration