SunSystems Application Consultant (Khmer-speaking)
Responsibilities
Pre-sales consultation
You will support our sales team during pre-sales to understand the customer needs and work out a plan to implement our services and solutions to help mitigate their problems.
Uncover business problems
Acquire and examine customer needs and requirements
Develop an initial view of the solution
Prepare software presentation and demonstration that specifically address the customer problems
Define detailed project implementation plans
Software implementation
You play a critical role in ensuring the implementation project is rolled out according to plan.
Business analysis and mapping
System installation and configuration
Data migration
End-user onboarding and training
User acceptance testing
Post-implementation support
You understand that maintaining a healthy relationship with customers post-implementation is critical, and sometimes, issues do arise.
You don't mind supporting customers whenever needed and being proactive in ensuring issues are promptly resolved and customers are happy.
Diagnose, research, and analyse issues related to the platform, software functionality, configuration, and data
Respond promptly to customers' queries and feedback
Diligently walk customers through a series of actions to resolve issues and advise improvements
Follow up with customers to ensure all issues are fixed
Requirements
3-5 years experience in Infor Sunsystems application consulting
Fluent in English and Khmer.
Khmer citizen.
An infinitely curious and open mind to learn and grow.
Adoption of our core values.
Excellent problem-solving, negotiation, and interpersonal skills.
Effective in time management and task prioritisation.
A genuine passion for delighting customers and willingness to travel for work.
A risk-taker who can work independently and can tolerate stressful workloads.
What’s TRG International offering to you?
Competitive salary package
Collaboration with our diverse and inclusive TRG community, including colleagues working from anywhere across the globe.
Strong culture supporting your learning, development, and growth.
Participation in multiple (12+) networking, collaboration, learning, and training events each month.
Training and certification support.
Free access to our library (1000+ books and still counting), multiple online training portals/ universities/ academies
Get coached by TRG’s founder and CEO or other experts in our coaching and mentoring network.
Our recruitment process
Apply by clicking on 'Apply for this job' --> Do the Pre-hire assessments (received via email right after your application submission, please complete them within 3 days) --> 1st Interview with HR Team --> 2nd Interview with Line Manager --> Offer
Pre-sales consultation
You will support our sales team during pre-sales to understand the customer needs and work out a plan to implement our services and solutions to help mitigate their problems.
Uncover business problems
Acquire and examine customer needs and requirements
Develop an initial view of the solution
Prepare software presentation and demonstration that specifically address the customer problems
Define detailed project implementation plans
Software implementation
You play a critical role in ensuring the implementation project is rolled out according to plan.
Business analysis and mapping
System installation and configuration
Data migration
End-user onboarding and training
User acceptance testing
Post-implementation support
You understand that maintaining a healthy relationship with customers post-implementation is critical, and sometimes, issues do arise.
You don't mind supporting customers whenever needed and being proactive in ensuring issues are promptly resolved and customers are happy.
Diagnose, research, and analyse issues related to the platform, software functionality, configuration, and data
Respond promptly to customers' queries and feedback
Diligently walk customers through a series of actions to resolve issues and advise improvements
Follow up with customers to ensure all issues are fixed
Requirements
3-5 years experience in Infor Sunsystems application consulting
Fluent in English and Khmer.
Khmer citizen.
An infinitely curious and open mind to learn and grow.
Adoption of our core values.
Excellent problem-solving, negotiation, and interpersonal skills.
Effective in time management and task prioritisation.
A genuine passion for delighting customers and willingness to travel for work.
A risk-taker who can work independently and can tolerate stressful workloads.
What’s TRG International offering to you?
Competitive salary package
Collaboration with our diverse and inclusive TRG community, including colleagues working from anywhere across the globe.
Strong culture supporting your learning, development, and growth.
Participation in multiple (12+) networking, collaboration, learning, and training events each month.
Training and certification support.
Free access to our library (1000+ books and still counting), multiple online training portals/ universities/ academies
Get coached by TRG’s founder and CEO or other experts in our coaching and mentoring network.
Our recruitment process
Apply by clicking on 'Apply for this job' --> Do the Pre-hire assessments (received via email right after your application submission, please complete them within 3 days) --> 1st Interview with HR Team --> 2nd Interview with Line Manager --> Offer