Success Coach, WFE (Bilingual-Spanish)-2

Workforce Edge Success Coaches serve as a one-stop shop to support students through the utilization of their employer’s tuition assistance benefit. Success Coaches provide personalized end-to-end support (primarily outbound) to guide students toward success in line with their academic goals and interests. Essential Duties and Responsibilities: Partner with program advisors to ensure a smooth transition for employees into their chosen education program. Regularly communicate with employees throughout their academic journey primarily via outbound communication tools and methods Assist employees in setting and achieving academic goals, developing effective study habits, and managing their time effectively. Help employees navigate academic challenges and connect them with appropriate resources, such as tutoring services or academic support programs. Monitor student progress and provide feedback on performance, identifying areas for improvement and potential roadblocks. Track key milestones and deadlines, proactively providing reminders and ensuring employees stay on track with their education plan. Conduct regular check-ins and progress reviews to assess progress and celebrate achievements. Develop and deliver workshops and resources on academic success, study skills, and time management. Maintain positive relationships with employees, employers, and educational institutions. Job Skills: Excellent communication and interpersonal skills, with the ability to build strong rapport and trust. Active listening and empathetic communication to understand individual challenges and provide personalized support. Coaching and mentoring skills to effectively guide individuals towards achieving their academic goals. Motivational and encouraging coaching style to inspire and empower individuals to persevere through challenges. Familiarity with common academic challenges and effective strategies to overcome them. Knowledge of student support services and resources available at various educational institutions. Data analysis and reporting skills to track student progress and measure coaching effectiveness. Strong relationship-building skills to develop trust and maintain positive connections with diverse stakeholders. Proficient in using phone, email, and chat (and ability to navigate between them seamlessly) to provide excellent customer service. Bilingual (English / Spanish) : We expect you to be proficient in speaking and writing in Spanish and English. Work Experience: Minimum of 2 years of experience in higher education advising, academic coaching, or related field. Experience working with adult learners and non-traditional students preferred. Proven ability to provide effective guidance and support to individuals pursuing educational goals. Bilingual (English/Spanish speaking) required Education: Bachelor's degree from an accredited institution required. Master’s degree from an accredited institution preferred. Other: Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 – 20%) or Capella Core Faculty (5 – 10%). Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs. If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location. This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies. Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers. Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered. Able to access information using a computer. Other essential functions and marginal job functions are subject to modification. SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable. Careers - Our Benefits, Strategic Education, Inc SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below. $24.50 - $37.00 - Hourly If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at [email protected] .