Subject Matter Expert – Customer Service with AI Skills
Role Overview:
We are seeking a Subject Matter Expert (SME) with deep expertise in Customer Service strategies and hands-on experience integrating Artificial Intelligence (AI) tools and technologies into customer engagement. The SME will be responsible for designing and developing course content that prepares learners to deliver exceptional, AI-driven customer service experiences.
Responsibilities:
• Develop detailed course modules, assessments, and learning resources.
• Create use cases showcasing AI in customer service (e.g., chatbots, sentiment analysis, automation).
• Align content with the latest customer experience (CX) and AI trends.
• Collaborate with instructional designers to ensure engaging and practical course delivery.
• Review and validate course materials for accuracy and relevance.
Requirements:
• Proven experience in customer service operations, CX management, or customer support leadership.
• Strong understanding of AI applications such as ChatGPT, CRM automation, and analytics tools.
• Excellent written communication and course design skills.
• Prior experience in eLearning or instructional content development preferred.
Job Types: Part-time, Contract
Benefits:
• Work from home
Work Location: Remote
Apply tot his job
Apply To this Job
We are seeking a Subject Matter Expert (SME) with deep expertise in Customer Service strategies and hands-on experience integrating Artificial Intelligence (AI) tools and technologies into customer engagement. The SME will be responsible for designing and developing course content that prepares learners to deliver exceptional, AI-driven customer service experiences.
Responsibilities:
• Develop detailed course modules, assessments, and learning resources.
• Create use cases showcasing AI in customer service (e.g., chatbots, sentiment analysis, automation).
• Align content with the latest customer experience (CX) and AI trends.
• Collaborate with instructional designers to ensure engaging and practical course delivery.
• Review and validate course materials for accuracy and relevance.
Requirements:
• Proven experience in customer service operations, CX management, or customer support leadership.
• Strong understanding of AI applications such as ChatGPT, CRM automation, and analytics tools.
• Excellent written communication and course design skills.
• Prior experience in eLearning or instructional content development preferred.
Job Types: Part-time, Contract
Benefits:
• Work from home
Work Location: Remote
Apply tot his job
Apply To this Job