Student Success Coach

Campus is on a mission to accelerate the talent of tomorrow and reimagine what college can be. As a Success Coach, you will manage a caseload of students, guiding them through course planning and personal challenges while building lasting relationships and ensuring accountability. Responsibilities Build long-term relationships with students through coaching sessions, check-ins, and ongoing outreach Conduct proactive outreach via phone, text, and chat to keep students engaged and accountable Coach students through personal, academic, and motivational challenges, demonstrating empathy while helping students stay accountable for their own progress Help students break down big goals into actionable next steps Track progress using various dashboards Complete forms (e.g., deferrals, withdrawals) and document notes clearly and consistently Balance a caseload of 50-75 students, triaging by risk and term Collaborate with Admissions and Onboarding teams to clarify handoffs and student context Adjust quickly to changing tools, processes, or term-based priorities Skills Bachelor's degree Strong organizational and caseload management skills, including clear documentation, proactive prioritization, and effective use of tools to manage follow-up and track student/customer progress Ability to build relationships and navigate emotionally sensitive conversations with professionalism and clarity Proven ability to manage a high volume of outreach and follow-up Background in education, psychology, nonprofit, coaching, or advising Background in fast-paced or startup environments Benefits Medical, dental, and vision insurance 401(k) match Fertility benefits via Carrot Hybrid work schedule (Monday & Friday remote; Tuesday-Thursday in-office) Flexible Time Away + paid holidays Opportunity to make an impact – you’ll be an integral player in bringing our vision to life Company Overview Campus is an online college offering accredited degrees with live classes taught by a network of the world's top professors. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 201-500 employees. Its website is