Student Finance Advisor

Covista is America's largest healthcare educator, serving over 97,000 students across five accredited institutions. The Student Finance Advisor is responsible for promoting student success through accurate advisement in student finance, providing support and advocacy throughout the student lifecycle.ResponsibilitiesSupports the new student intake process by working with admissions to answer incoming student questions, provide a thorough review of program and student costs, and outline all possible options to fund their educationCreate and confirm an accurate financial plan by establishing timeframes to complete any application process to be financially prepared to start and stay in schoolContinuously reviews student accounts to advise students on their financial eligibilityResponsible for maintaining student satisfaction through facilitation of inbound and outbound phone calls, emails, and SMS communication with students and internal stakeholders to Student FinanceUsing a high level of discretion and independent judgment, continuously evaluates the financial plans throughout the student lifecycle and makes appropriate adjustments to ensure successful student outcomesUtilizes appropriate systems and student data to confirm and track accurate enrollment, persistence, and graduation information for assigned studentsAccurately and thoroughly documents all interactions in the appropriate institutional systemsAnalyzes student data to identify triggers, indicating a need for proactive outreach to understand challenges and successes betterCoaches students to explore alternatives to overcome barriers to persistence or graduationMakes appropriate resource referrals when necessaryCollaborates with other departments and functional areas to deliver an optimal student experience from inquiry to graduationMaintain a thorough understanding of all Title IV programs, policies, and procedures, including institutional and international, federal, and state regulationsComplies with applicable international, federal, and state lawsIdentifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organizationPromote student self-service tools during advising sessions and new student orientationEngages students through a variety of communication channels. This may include video advising, inbound student calls, and proactive outreach to students to deliver first contact resolutionPerforms other duties as assignedComplies with all policies and standardsSkillsBachelor's Degree RequiredOutstanding customer service skills with 1+ years of customer service or related experience RequiredAbility to work independently as well as function as part of a teamMust be a self-starter with the ability to prioritize effectivelyPC skills in Microsoft Office, Internet applications, and database softwareEligible to obtain and maintain systems access to the NSLDS system (must not be in default of Title IV Federal aid)Self-motivated and willing to take ownership of and quickly resolve complex issues1 year of experience in Higher Education PreferredExperience with Student Financial Aid software application PreferredHigh level of interpersonal, communication, and problem-solving skillsAbility to work a variety of office hours, including evenings, weekends, and travel as neededBenefitsHealth, dental, vision, life and disability insurance401k Retirement Program + 6% employer match15 Days of Paid Vacation Days each Calendar Year12 Paid Holidays + 2 floating holidaysCompany OverviewCovista is America's largest healthcare educator, serving more than 97,000 students and supported by a community of 385,000 alumni across five accredited institutions. It was founded in undefined, and is headquartered in , with a workforce of 10001+ employees. Its website is https://www.covista.com.



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