Dynamics 365 CRM System Administrator - Remote
Job Summary:
Join our team at JourneyTeam as a Dynamics 365 CRM System Administrator, responsible for managing and optimizing our internal CRM environment, including Power Platform, Sales, Marketing, Customer Service, and Project Operations. As a key member of our IT department, you will ensure the optimal performance, reliability, and security of our CRM system, while providing technical support and training to end-users.
Key Responsibilities:
Take full ownership of the Dynamics 365 CRM system, ensuring optimal performance, reliability, enhancements, and user experience.
Manage user roles, permissions, and access controls to ensure system integrity, security, and performance.
Customize and configure modules to meet business requirements.
Develop and manage Power Platform tools and automate workflows and processes.
Optimize and integrate Copilot extensions for the CRM platform.
Provide technical support and troubleshooting for Dynamics 365 CRM.
Participate in Change Advisory Board (CAB) meetings and assist in review and approval of change requests for the CRM.
Conduct training sessions for end-users and provide ongoing support.
Create and maintain comprehensive documentation for system configurations and processes.
Requirements:
Experience as a Dynamics 365 CRM System Administrator.
Power Platform experience.
Patience, resilience, and a proactive mindset.
Excellent customer service and support skills in an IT environment.
Development and coding skills in JavaScript.
Alignment with JourneyTeam Values: A Caring Mindset, Effective Communication, Taking Ownership, Making & Keeping Commitments, Being OneTeam, Exceptional Performance, and A Growth Mindset.
Preferred Skills:
Experience with Azure DevOps ticketing system.
Experience with data migration and integration.
Familiarity with Azure services and cloud computing.
Knowledge and experience in Dynamics 365 Sales, Marketing, Customer Service, and Project Operations Modules.
Proficiency in Power Platform tools, especially Power Automate.
Experience with Copilot and Copilot Studio Extensions.
Knowledge of .NET development.
What We Offer:
Competitive salary: $70,000-$90,000 annual salary, dependent on experience and demonstrated abilities.
Excellent benefits package, including healthcare, dental, and 401k with a ~4% employer match.
Flexible time off and a culture of collaboration and creative responsibility.
Monthly phone stipend and gym membership reimbursement.
Professional office and remote working environments available.
Career Growth:
30 Days: Knowledge transfers, familiarization with systems and processes, and attendance at a CAB review meeting.
90 Days: Ownership of approved system enhancements, resolution of system bugs, and continued attendance at CAB review meetings.
6 months: Successful completion of a major category CAB-approved enhancement to our Dynamics 365 production environment.
1 Year: Understanding and documentation of all system automations and integrations, and ownership of the entire Dynamics 365 CRM environment.
Apply Now to join our team and start your future!
Apply Now
Join our team at JourneyTeam as a Dynamics 365 CRM System Administrator, responsible for managing and optimizing our internal CRM environment, including Power Platform, Sales, Marketing, Customer Service, and Project Operations. As a key member of our IT department, you will ensure the optimal performance, reliability, and security of our CRM system, while providing technical support and training to end-users.
Key Responsibilities:
Take full ownership of the Dynamics 365 CRM system, ensuring optimal performance, reliability, enhancements, and user experience.
Manage user roles, permissions, and access controls to ensure system integrity, security, and performance.
Customize and configure modules to meet business requirements.
Develop and manage Power Platform tools and automate workflows and processes.
Optimize and integrate Copilot extensions for the CRM platform.
Provide technical support and troubleshooting for Dynamics 365 CRM.
Participate in Change Advisory Board (CAB) meetings and assist in review and approval of change requests for the CRM.
Conduct training sessions for end-users and provide ongoing support.
Create and maintain comprehensive documentation for system configurations and processes.
Requirements:
Experience as a Dynamics 365 CRM System Administrator.
Power Platform experience.
Patience, resilience, and a proactive mindset.
Excellent customer service and support skills in an IT environment.
Development and coding skills in JavaScript.
Alignment with JourneyTeam Values: A Caring Mindset, Effective Communication, Taking Ownership, Making & Keeping Commitments, Being OneTeam, Exceptional Performance, and A Growth Mindset.
Preferred Skills:
Experience with Azure DevOps ticketing system.
Experience with data migration and integration.
Familiarity with Azure services and cloud computing.
Knowledge and experience in Dynamics 365 Sales, Marketing, Customer Service, and Project Operations Modules.
Proficiency in Power Platform tools, especially Power Automate.
Experience with Copilot and Copilot Studio Extensions.
Knowledge of .NET development.
What We Offer:
Competitive salary: $70,000-$90,000 annual salary, dependent on experience and demonstrated abilities.
Excellent benefits package, including healthcare, dental, and 401k with a ~4% employer match.
Flexible time off and a culture of collaboration and creative responsibility.
Monthly phone stipend and gym membership reimbursement.
Professional office and remote working environments available.
Career Growth:
30 Days: Knowledge transfers, familiarization with systems and processes, and attendance at a CAB review meeting.
90 Days: Ownership of approved system enhancements, resolution of system bugs, and continued attendance at CAB review meetings.
6 months: Successful completion of a major category CAB-approved enhancement to our Dynamics 365 production environment.
1 Year: Understanding and documentation of all system automations and integrations, and ownership of the entire Dynamics 365 CRM environment.
Apply Now to join our team and start your future!
Apply Now