Strategic Engagement Manager
Position Overview This role leads the management of high-value or complex client accounts. This role is responsible for strategic planning, client retention, and revenue growth through deep understanding of client needs and business objectives. What You'll Do: • Lead client relationships for high-value or strategic accounts. • Own the end-to-end relationship for strategic accounts, acting as a trusted advisor. • Develop account growth strategies and execute plans. • Lead quarterly business reviews and strategic planning sessions with clients. • Identify growth opportunities through upselling, cross-selling, and solution expansion. • Resolve complex client issues with minimal supervision, leveraging internal resources. • Analyze market trends and provide insights to clients. • Collaborate cross-functionally to deliver integrated solutions. • Mentor junior account managers and contribute to team knowledge sharing. What You'll Bring to Zelis: • Typically has Bach. +4 yrs; Masters +2 yrs Attends company training and regional training in area of expertise. Presents own work to members of department and external consultants and external professional meetings • Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents. • Proven track record of growing accounts and meeting KPIs. • Excellent leadership and client-facing skills. • Strong analytical and strategic thinking abilities. • Demonstrated success in managing complex client relationships and driving growth. • Strong business acumen and ability to align client needs with company offerings. • Experience in contract negotiation and renewal processes. • Excellent presentation and stakeholder management skills. Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future. Location and Workplace Flexibility We have offices in Atlanta GA, Boston MA, Morristown NJ, Plano TX, St. Louis MO, St. Petersburg FL, and Hyderabad, India. We foster a hybrid and remote friendly culture, and all our employee's work locations are based on the needs of the position and determined by the Leadership team. In-office work and activities, if applicable, vary based on the work and team objectives in accordance with Company policies. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills from time to time.