Strategic Customer Success Manager

About Backlight At Backlight, our vision is to dramatically improve every stage of the video and entertainment content lifecycle—from creation to monetization. Our global suite of media technology products includes Iconik, Wildmoka, Zype, Ftrack, and Cinesync. We’re building a high-performing team grounded in trust, inclusivity, curiosity, and customer impact.About the Role Backlight is hiring a Strategic Customer Success Manager to support and grow a portfolio of high-value customers across the Iconik and Wildmoka product lines. This role is ideal for someone who thrives at the intersection of customer success and commercial growth—someone who can build deep relationships, speak confidently with technical stakeholders, and identify expansion opportunities that deliver long-term value.This is a hybrid role—approximately 60% commercial and 40% technical—which requires the ability to drive account strategy while navigating complex media workflows.What You’ll DoManage a portfolio of strategic customers across Backlight’s Iconik and Wildmoka productsBuild lasting relationships with key stakeholders, from technical teams to business leadsOwn the full post-sale lifecycle: onboarding, adoption, renewals, and expansionProactively monitor account health and mitigate risks before they impact retentionIdentify and pursue volume-based upsell opportunities in partnership with salesAlign Backlight solutions with customer goals, delivering measurable ROI over timeAct as the voice of the customer—surfacing insights to Product, Engineering, and GTM teamsCollaborate with Sales Engineers to support deeper technical conversations when neededPartner with cross-functional teams to build high-impact customer experiences and workflowsWho You Are5–7 years in customer success, account management, or related client-facing rolesExperience managing strategic or enterprise accounts in a B2B SaaS environmentConfident engaging with technical stakeholders; ideally experienced in media tech or video workflowsStrong commercial instincts with a proven track record of renewals and account growthCollaborative, curious, and comfortable operating across functions and time zonesOrganized, proactive, and driven to deliver exceptional customer outcomesExperience with tools like Salesforce, Gainsight, or similar CS platforms is a plusOriginally posted on Himalayas

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