Strategic Account Manager
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Role Description
Moog Medical Devices (MMD) is looking for a Strategic Account Manager. You will manage high valued accounts, with the objective to retain and grow the business between both MMD and key accounts.
Build and maintain relationships to be both the voice of the customer to Moog and MMD’s voice to the customer.
Develop new business, evaluate and quote business opportunities, and manage awarded project opportunities.
Manage forecast, increase bookings, and drive overall customer satisfaction.
Drive cross-functional coordination with internal teams to implement new designs or design changes accurately.
Manage the Sr Sales Assistant and potentially Sales Representatives.
Report to the Director National Sales in Salt Lake City, UT.
Remote or hybrid work schedule may be considered.
As a Strategic Account Manager, you’ll also be responsible for:
Building sustainable relationships with key strategic customers by providing necessary information and fulfilling requests in a timely manner.
Effectively communicating and developing relationships over a wide range of operational and professional levels, including buyers, engineers, and C-suite level executives.
Retaining and growing business with customers, measured with KPIs.
Conducting negotiations with customers to establish long-term relationships through MSA, contracts, and long-term purchase orders.
Monitoring and managing common KPIs with customers to ensure MMD operates accordingly.
Leading problem-solving discussions and facilitating technical conversations about MMD products.
Managing multiple accounts simultaneously to balance demand from MMD.
Interacting with other departments to develop and facilitate the implementation of new product introductions or changes to current products.
Owning the quoting process and keeping quoting tools up to date within MMD.
Qualifications
Bachelor of science degree in engineering, technology, or business from an accredited university.
Minimum five (5) years relevant work experience, including customer-facing roles and responsibilities.
Strong interpersonal and communication skills with technical and operating personnel both external and internal.
Ability to succeed in a highly regulated compliance-oriented environment while providing service excellence.
Ability to identify, develop, grow, and maintain relationships with key stakeholders both at customers and within Moog.
Ability to manage complex critical situations appropriately.
Ability to travel up to 20%.
Understanding of documentation, basic product performance, and manufacturing methods.
Ability to understand and apply financial and costing information to generate a business case to evaluate opportunities.
Ability to understand market data to be applied on quotes, forecasts, and growth direction opportunities.
Benefits
Great compensation package, annual profit sharing, matching 401k, and the ability to participate in Employee Stock Purchase Plan.
Flexible Spending and Health Savings Accounts.
Flexible paid time off, holidays, and parental leave program.
Relocation assistance.
Comprehensive insurance coverage including medical, dental, vision, life, disability, and Employee Assistance Plan (“EAP”).
Tuition assistance, mentorship and coaching opportunities, leadership development, and other personal growth programs.
Inclusive culture rooted in our values, enhanced by Employee Resource Groups, and team-building activities.
Additional site-specific benefits may be offered.
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