Strategic Account Delivery Lead (Internal Only)
ABOUT US
Food regulations play a critical role in bringing innovative products to market safely. But complying with these regulations is complex, and it’s easy to get wrong.
That’s where we come in.
Ashbury is the trusted regulatory partner for retailers and brands globally. We are dedicated to protecting brands and consumers by making global food labelling compliance easier.
Creating trust: To trust a brand, consumers must be able to trust labelling. When our clients choose to work with us, they are trusting us with the reputation and the future of their brands.
Providing expertise: We are a highly versatile team of food technologists and regulatory experts with a unique blend of manufacturing, retail, enforcement, and commercial experience. Our clients rely on us to know every angle of product and labelling compliance, inside out.
Through collaboration: Our clients choose to work with us as strategic partners to help them build and grow successful brands. We work side by side with them to interpret and apply legal guidelines, enabling them to scale innovation confidently and efficiently.
OUR SERVICES
Discover: we provide advice, training and consultation services across all aspects of food law, offering clear and practical solutions to product information and labelling.
Launch: we deliver complete product specifications and label information for product launches, ensuring full legal compliance, honesty and accuracy.
Expand: we help our clients move into new, global markets with total compliance confidence, whilst avoiding unnecessary time, cost and enforcement action.
Protect: we partner with our clients to interpret and apply the law and protect their brands and their consumers.
ABOUT YOU
Our Teams are the physical face and representation of our Values to our customers; you are:
Welcoming: builds trusted relationships and fosters collaboration across teams and clients
Positive: leads by example to create a high-performing, solutions-focused environment
Confidence: acts with authority and credibility, grounded in deep expertise
Simplicity: brings clarity to complexity, enabling scalable and efficient ways of working
THE ROLE
As a Strategic Account Delivery Lead within the Ashbury M&I team, you will operate at the forefront of Ashbury’s client delivery model, owning the successful onboarding, structuring, and strategic execution of key client accounts. You will translate complex client requirements into scalable delivery frameworks, ensuring our advisory teams are positioned to deliver consistently high-quality, compliant outputs.
This is a senior, highly visible role requiring a combination of deep regulatory expertise, strategic thinking, and operational leadership. You will act as the central point of accountability for how client engagements are designed and delivered, shaping ways of working, driving consistency, and ensuring alignment between commercial intent and technical execution.
You will work cross-functionally with Operations, Commercial, Advisory, and leadership teams to ensure that client onboarding is robust, efficient, and positioned for long-term success. Reporting to a Regulatory Manager, you will take ownership of delivery strategy across assigned accounts, ensuring performance, quality, and client satisfaction are achieved at scale.
You will be responsible for:
Leading end-to-end client onboarding, defining engagement models, delivery scope, and structured project frameworks aligned to strategic objectives
Owning the design and implementation of scalable delivery models, ensuring consistency across accounts and alignment with Ashbury standards
Establishing governance structures, processes, and workflows that enable high-quality, efficient, and repeatable service delivery
Acting as the strategic interface between clients, Business Development, and Advisory teams, ensuring alignment from sale through to delivery
Overseeing project setup across systems and platforms, ensuring clarity of scope, responsibilities, and expected outputs for delivery teams
Driving operational excellence by identifying inefficiencies, risks, or gaps, and implementing sustainable solutions
Providing senior technical oversight across key regulatory deliverables, including:
Specification and pack copy review
Artwork review
Formulation review
Regulatory adaptations
Applying expert-level knowledge of regulatory frameworks, codes of practice, and policies to guide decision-making and manage risk
Interpreting complex regulatory requirements and translating them into clear, actionable guidance for both clients and internal teams
Leading capability development within advisory teams, including mentoring, training, and structured transition of account ownership
Ensuring consistency in quality, accuracy, and performance across all client engagements
Working closely with the Ashbury NL L&S team to align standards and delivery for new client onboarding
Customer Focus and Relationship Management
Act as a trusted partner to both external clients and internal stakeholders, building strong and effective working relationships
Ensure a customer-first approach across all onboarding and delivery activities
Translate client requirements into clear delivery plans that meet both regulatory and commercial needs
Maintain a high level of responsiveness, clarity, and professionalism in all interactions
SKILLSET / EXPERIENCE
Knowledge
Essential
Degree-level qualification in a food, scientific, or regulatory discipline, or equivalent experience
Expert-level regulatory knowledge, including food labelling legislation, codes of practice, and guidance
Deep understanding of global regulatory frameworks and commercial implications for clients
Extensive knowledge of product data lifecycle (PDL) processes, systems, and best practices
Strong awareness of emerging regulatory trends, risks, and industry developments
Experience
Essential
Substantial experience in a senior regulatory, technical, or related role
Proven experience leading complex client onboarding and establishing scalable account delivery models
Extensive experience with PDL systems and processes, including specification, artwork, and data management workflows
Demonstrated experience designing and implementing structured processes and operating models within a consultancy or service environment
Strong track record of managing complex, multi-stakeholder projects with strategic oversight
Experience working cross-functionally with commercial, technical, and operational teams
Demonstrable expertise in risk-based decision making and regulatory interpretation
Fluent in spoken and written English, with an additional language considered beneficial, particularly in support of international collaboration and client delivery
Proven ability to deliver high quality regulatory advice to clients, supporting informed decision making and ensuring compliance across Manufacturing and International markets
Skillset
Essential
Strong strategic thinking and ability to translate client needs into scalable delivery solutions
Advanced project and stakeholder management skills
Excellent communication and influencing skills, with the ability to operate credibly at senior levels
Ability to simplify complex regulatory and operational challenges into clear, actionable frameworks
Proven ability to build, implement, and evolve processes that drive consistency and efficiency
Commercial awareness, with an understanding of the impact of delivery models on business performance
High attention to detail alongside a strong focus on continuous improvement
Resilient and adaptable, able to navigate complexity and competing priorities
Collaborative leadership style, enabling cross-functional alignment and team success
Clearly demonstrates Ashbury Values by being trustworthy, positive and welcoming to people and ideas
Apply To This Job
Food regulations play a critical role in bringing innovative products to market safely. But complying with these regulations is complex, and it’s easy to get wrong.
That’s where we come in.
Ashbury is the trusted regulatory partner for retailers and brands globally. We are dedicated to protecting brands and consumers by making global food labelling compliance easier.
Creating trust: To trust a brand, consumers must be able to trust labelling. When our clients choose to work with us, they are trusting us with the reputation and the future of their brands.
Providing expertise: We are a highly versatile team of food technologists and regulatory experts with a unique blend of manufacturing, retail, enforcement, and commercial experience. Our clients rely on us to know every angle of product and labelling compliance, inside out.
Through collaboration: Our clients choose to work with us as strategic partners to help them build and grow successful brands. We work side by side with them to interpret and apply legal guidelines, enabling them to scale innovation confidently and efficiently.
OUR SERVICES
Discover: we provide advice, training and consultation services across all aspects of food law, offering clear and practical solutions to product information and labelling.
Launch: we deliver complete product specifications and label information for product launches, ensuring full legal compliance, honesty and accuracy.
Expand: we help our clients move into new, global markets with total compliance confidence, whilst avoiding unnecessary time, cost and enforcement action.
Protect: we partner with our clients to interpret and apply the law and protect their brands and their consumers.
ABOUT YOU
Our Teams are the physical face and representation of our Values to our customers; you are:
Welcoming: builds trusted relationships and fosters collaboration across teams and clients
Positive: leads by example to create a high-performing, solutions-focused environment
Confidence: acts with authority and credibility, grounded in deep expertise
Simplicity: brings clarity to complexity, enabling scalable and efficient ways of working
THE ROLE
As a Strategic Account Delivery Lead within the Ashbury M&I team, you will operate at the forefront of Ashbury’s client delivery model, owning the successful onboarding, structuring, and strategic execution of key client accounts. You will translate complex client requirements into scalable delivery frameworks, ensuring our advisory teams are positioned to deliver consistently high-quality, compliant outputs.
This is a senior, highly visible role requiring a combination of deep regulatory expertise, strategic thinking, and operational leadership. You will act as the central point of accountability for how client engagements are designed and delivered, shaping ways of working, driving consistency, and ensuring alignment between commercial intent and technical execution.
You will work cross-functionally with Operations, Commercial, Advisory, and leadership teams to ensure that client onboarding is robust, efficient, and positioned for long-term success. Reporting to a Regulatory Manager, you will take ownership of delivery strategy across assigned accounts, ensuring performance, quality, and client satisfaction are achieved at scale.
You will be responsible for:
Leading end-to-end client onboarding, defining engagement models, delivery scope, and structured project frameworks aligned to strategic objectives
Owning the design and implementation of scalable delivery models, ensuring consistency across accounts and alignment with Ashbury standards
Establishing governance structures, processes, and workflows that enable high-quality, efficient, and repeatable service delivery
Acting as the strategic interface between clients, Business Development, and Advisory teams, ensuring alignment from sale through to delivery
Overseeing project setup across systems and platforms, ensuring clarity of scope, responsibilities, and expected outputs for delivery teams
Driving operational excellence by identifying inefficiencies, risks, or gaps, and implementing sustainable solutions
Providing senior technical oversight across key regulatory deliverables, including:
Specification and pack copy review
Artwork review
Formulation review
Regulatory adaptations
Applying expert-level knowledge of regulatory frameworks, codes of practice, and policies to guide decision-making and manage risk
Interpreting complex regulatory requirements and translating them into clear, actionable guidance for both clients and internal teams
Leading capability development within advisory teams, including mentoring, training, and structured transition of account ownership
Ensuring consistency in quality, accuracy, and performance across all client engagements
Working closely with the Ashbury NL L&S team to align standards and delivery for new client onboarding
Customer Focus and Relationship Management
Act as a trusted partner to both external clients and internal stakeholders, building strong and effective working relationships
Ensure a customer-first approach across all onboarding and delivery activities
Translate client requirements into clear delivery plans that meet both regulatory and commercial needs
Maintain a high level of responsiveness, clarity, and professionalism in all interactions
SKILLSET / EXPERIENCE
Knowledge
Essential
Degree-level qualification in a food, scientific, or regulatory discipline, or equivalent experience
Expert-level regulatory knowledge, including food labelling legislation, codes of practice, and guidance
Deep understanding of global regulatory frameworks and commercial implications for clients
Extensive knowledge of product data lifecycle (PDL) processes, systems, and best practices
Strong awareness of emerging regulatory trends, risks, and industry developments
Experience
Essential
Substantial experience in a senior regulatory, technical, or related role
Proven experience leading complex client onboarding and establishing scalable account delivery models
Extensive experience with PDL systems and processes, including specification, artwork, and data management workflows
Demonstrated experience designing and implementing structured processes and operating models within a consultancy or service environment
Strong track record of managing complex, multi-stakeholder projects with strategic oversight
Experience working cross-functionally with commercial, technical, and operational teams
Demonstrable expertise in risk-based decision making and regulatory interpretation
Fluent in spoken and written English, with an additional language considered beneficial, particularly in support of international collaboration and client delivery
Proven ability to deliver high quality regulatory advice to clients, supporting informed decision making and ensuring compliance across Manufacturing and International markets
Skillset
Essential
Strong strategic thinking and ability to translate client needs into scalable delivery solutions
Advanced project and stakeholder management skills
Excellent communication and influencing skills, with the ability to operate credibly at senior levels
Ability to simplify complex regulatory and operational challenges into clear, actionable frameworks
Proven ability to build, implement, and evolve processes that drive consistency and efficiency
Commercial awareness, with an understanding of the impact of delivery models on business performance
High attention to detail alongside a strong focus on continuous improvement
Resilient and adaptable, able to navigate complexity and competing priorities
Collaborative leadership style, enabling cross-functional alignment and team success
Clearly demonstrates Ashbury Values by being trustworthy, positive and welcoming to people and ideas
Apply To This Job