Staff Software Engineer (Backend AI Voice Agent Team)
Omnichannel Product Group's mission is to empower front-office teams to accelerate deal closures, proactively resolve customer issues, and personalize interactions through an AI-first omnichannel platform. As a Staff Engineer on the AI Voice Agent team at HubSpot, you'll do many things, including leading cross-functional efforts to integrate AI voice agents with customer agents and enhance persona-based workflows.RequirementsDelivering high-value, high-impact, cross-team projectsExperience designing and scaling real-time communication systems using WebSockets, programmable voice platforms, and low-latency media pipelinesExperience with Generative AI applications and working as part of a platform teamLeading cross-functional efforts to integrate AI voice agents with customer agents and enhance persona-based workflowsMentoring and teaching engineers in their areas of expertiseProviding strategic direction for major projectsRegularly mentoring and teaching engineers in their areas of expertiseBenefitsCash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible rolesRestricted stock units (RSUs) through HubSpot’s equity planOvertime payFlexible compensation packages tailored to individual skills, experience, qualifications, and other job-related reasonsBenefits and perks to help employees grow betterOriginally posted on Himalayas
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