Staff Analyst, Care

Job Description: • Own and drive high-impact analytical problems across Care, from problem definition through execution and recommendation • Translate ambiguous business questions into structured analytical approaches and clear, actionable insights • Lead deep-dive analyses into care operations, patient journeys, and provider workflows to identify inefficiencies and opportunities • Define and own core Care metrics and KPI frameworks, ensuring consistency and alignment across teams • Build and scale dashboards, reporting, and data foundations to support both operational and strategic decision-making • Partner with Analytics Engineering to improve data models, data quality, and accessibility of Care data • Proactively surface insights that influence prioritization and inform cross-functional roadmaps • Communicate complex findings clearly to diverse audiences, including senior stakeholders, and drive data-informed decisions • Act as a trusted partner and subject matter expert across Care, Clinical, Operations, Product, and Engineering • Mentor other analysts and contribute to raising the bar for analytical rigor, best practices, and team impact Requirements: • 8+ years of experience in analytics, data science, or a related quantitative field • Proven ability to own complex, ambiguous problems and drive measurable business impact • Expert SQL skills, including working with large datasets and writing optimized queries • Strong experience with data modeling and collaboration with data / analytics engineering (e.g., dbt) • Advanced experience with BI tools (e.g., Looker), including building scalable dashboards and defining shared metrics • Proficiency in Python or R for data analysis (e.g., pandas, statistical analysis) • Strong business acumen and ability to connect insights to operational and strategic decisions • Demonstrated ability to operate independently, prioritize effectively, and execute in ambiguous environments • Excellent communication skills, with the ability to translate complex analyses into clear, actionable recommendations • Experience partnering cross-functionally and influencing stakeholders at multiple levels Benefits: • Competitive salary & equity compensation for full-time roles • Unlimited PTO, company holidays, and quarterly mental health days • Comprehensive health benefits including medical, dental & vision, and parental leave • Employee Stock Purchase Program (ESPP) • 401k benefits with employer matching contribution • Offsite team retreats