Sr Technical Consultant
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Role Description
The Sr. Technical Consultant role is primarily responsible for discussing technical requirements with Clients and tailoring recommendations for configuring and delivering Alkami’s software products to meet their needs. As a Sr. Technical Consultant, you will be a part of a team of talented people responsible for implementing a complex enterprise banking software solution in a fast-paced, results-oriented environment. You will be assigned up to four concurrent projects for which you will serve as the primary technical point of contact responsible for communicating industry best practices and Alkami platform functionality. The role also involves mentoring other teammates and assisting them with high-complexity situations and tasks.
Serves as the primary technical consulting resource for 3-4 digital banking conversion projects
Ability to independently handle complex on-site client discussions and virtual working sessions
Conduct complex solution design sessions to gather client information and project requirements
Identify project risk, proactively mitigate, and raise concerns to the leadership team
Works daily tasks independently and assists other team members with their work as necessary
Assists internal project resources and external customers with Alkami platform functionality questions and best practices
Provides subject matter expertise and engages cross-functionally in at least one area of the Alkami platform
Mentors other team members and assists the organization with knowledge transfer
Provides contributions to process improvement initiatives
Qualifications
5+ Years of technical background and experience
5+ Years of customer-facing and client-interaction experience
3+ Years of application troubleshooting or experience in the financial technology industry
Bachelor’s degree preferred but not required
Requirements
Previous financial technology experience
Previous experience conducting presentations and leading group conversations
Previous experience in application troubleshooting, development, or consulting
Strong analytical skills
Capability to communicate complex and technical topics to an audience of varying technical competency
Ability to handle and prioritize multiple projects at once
Previous process improvement and documentation experience
Benefits
Remote-first environment
Unlimited paid time off
401(k) with employer match
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