Sr Specialist, Wire Operations

At FNBO, our employees are the heart of our story—and we’re committed to their success! Please see below the details of this career opportunity and how it fits into our organization’s success. Summary of the Job: Monday - Friday - Various shifts: 8:00-5:00, 9:00-6:00 M-F Process Incoming and Outgoing Wire Transactions for our FNNI Customers and Business Units with moderate supervision. Verify and analyze wires to detect suspicious activity which helps to prevent losses, reduces bank/customer risk, supports customer satisfaction and retention, all while adherence to regulatory rules and timelines. Achieve daily production standards and quality requirements. Manage workload based on customer impact and prioritization guidelines. Provide employee and customer inquiry support by utilizing effective problem solving resolutions. Review defined daily reports and work others to ensure compliance with Reg E. About This Role: 1. Demonstrate comprehensive understanding of the Wire system and related processes. Thorough knowledge of all functions within respective specialized department to allow for successful rotation of assignments. Work closely with Lead and/or Management to prioritize daily work and reporting functions with a goal of increasing efficiencies and improving consistency. Problem-solve errors to recommend solutions and process changes to eliminate issues from reoccurring. 2. Promote confidence in FNB by providing our business partners with accurate, timely, and professional support. 3. Research and resolve incoming calls, email questions regarding policy/procedures, while maintaining defined service levels and requirements in support of Commercial Payments , Treasury , Retail, and other Business Unit representatives. Display attention to detail and quality assurance standards. Escalate necessary issues to a Lead or Department Manager. 4. Continuously look for and escalate opportunities to improve departmental production and accuracy efficiencies. Attend and contribute to team meetings. Understand the work assignments that enable successful rotating assignments. Participate in the departmental cross-training efforts. 5. Follow all FNNI compliance and security guidelines when researching issues and resolving disputes. Understand and adhere to all bank policy, laws, and regulations applicable to role. 6. Demonstrate professional behavior and promote positive working relationships. Practice Operations’ values and support the goals and strategic plan. Be proactive and respectful in all relationships. Foster a supportive team environment. Maintain constructive working relationships. The Ideal Candidate for This Role: Required: High school graduate or GED. Previous customer service experience. Excellent verbal and written skills. Excellent time management skills Ability to define problems, establish facts, and draw valid conclusions. Focus on attention to detail and accuracy. Ability to multi-task as needed. Working knowledge of Microsoft Office suite of products. Desired: Working knowledge of Wires and Online Banking functions. Supervisory/leadership experience Knowledge of diverse banking products and processes. Previous experience writing, presenting, and facilitating the training of policies, procedures, and best practices. Compensation: Compensation range (base pay): $37,454.00-$59,927.00 This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Work Environment: Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs: Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance Learn more about FNBO benefits here: . For additional information regarding compensation and benefits, e-mail FNBO at [email protected] . To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20260554 Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves—no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.