Sr. Salesforce Engineer

Sr. Salesforce Engineer

We are seeking a highly skilled Senior Salesforce Engineer who will serve as a technical leader and strategic contributor across our Salesforce ecosystem. This role requires deep mastery of Lightning Web Components (LWC/Aura), APEX, integration architecture, and advanced programmatic development across Salesforce Service Cloud and Field Service Lightning (FSL). The ideal candidate brings proven experience designing scalable enterprise solutions, guiding technical direction, and delivering complex multi-cloud implementations that span Service and Field operations. Expertise in Agentforce / AI‑agent frameworks is strongly preferred.

Key Responsibilities
Technical Leadership & Architecture
Own end‑to‑end technical design for major Salesforce initiatives, ensuring scalable, secure, and high‑performance solutions across Service Cloud, FSL, and integrated systems

Define engineering standards, patterns, and best practices for LWC, APEX, integrations, and DevOps

Partner with architects to shape multi‑cloud architecture, data models, and integration strategies

Advanced Development & Platform Engineering
Design, build, and optimize complex Salesforce components using LWC, Aura, APEX classes/triggers, asynchronous processing, and platform events

Lead development of Agentforce (service/field AI agents), embedding intelligent automation into agent and field workflows

Architect and implement advanced Service Cloud capabilities including omni‑channel routing, case automation, and custom agent experiences

Oversee Field Service Lightning (FSL) implementations including scheduling logic, dispatcher console customization, mobile app extensibility, and emergency roadside workflows

Integration & Data Engineering
Architect and implement integrations using REST/SOAP APIs, Platform Events, Change Data Capture, and middleware (e.g., MuleSoft)

Ensure data consistency and orchestration across Service Cloud, FSL, and external platforms

Establish patterns for error handling, monitoring, and high‑volume data processing

Delivery Ownership & Governance
Lead technical delivery for cross‑functional projects, ensuring quality, timelines, and alignment with business objectives

Build and maintain scalable release pipelines using Gearset, ensuring smooth integration with Git workflows, automated testing, and quality checks

Enforce governance standards including security/sharing model, code quality, performance optimization, and compliance with Salesforce limits

Mentorship & Cross‑Functional Collaboration
Mentor and coach junior and mid‑level developers, fostering a culture of technical excellence

Translate complex technical concepts into clear guidance for business stakeholders

Proactively identify platform improvements, emerging capabilities, and opportunities for innovation

Required Qualifications
Bachelor’s degree in Computer Science, Engineering, or related field

8+ years of hands‑on Salesforce development experience in enterprise environments

Demonstrated leadership in large‑scale, multi‑cloud Salesforce implementations

Deep expertise in:
Lightning Web Components (LWC) and/or Aura

APEX (classes, triggers, batch/queueable jobs, asynchronous patterns)

Service Cloud configuration and customization

Field Service Lightning (service territories, scheduling, dispatcher console, mobile app customization)

Integration frameworks: REST/SOAP APIs, Platform Events, CDC

Salesforce DevOps using Gearset, Git‑based workflows, and automated CI/CD pipelines

Strong command of Salesforce security/sharing model, data modeling, SOQL/SOSL, and performance optimization

Proven ability to lead technical delivery, influence architecture, and drive engineering standards

Preferred Qualifications
Salesforce certifications such as Platform Developer I & II, Service Cloud Consultant, FSL Consultant, Agentforce/Einstein certifications

Experience designing and deploying Agentforce or AI‑driven digital agent solutions

Background in insurance, field service, or roadside assistance domains

Familiarity with middleware platforms (MuleSoft, Boomi) and third‑party integrations (telemetry, dispatch, repair networks)

Demonstrated leadership in setting technical direction, mentoring teams, and elevating engineering practices

Skills & Attributes
Exceptional problem‑solving, debugging, and performance‑tuning skills in complex Salesforce environments

Strong communication skills with the ability to influence technical and non‑technical stakeholders

Strategic thinker with a hands‑on, delivery‑focused mindset

Commitment to continuous learning, especially in emerging areas such as AI agents, automation, and large‑scale orchestration

Remarkable benefits:
• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance,
travel, entertainment, services and more!)


Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

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