Sr. Manager, Last Mile
Job Description
The Sr. Manager - Last Mile will lead business management and strategic execution across Kraft Heinz’s last mile platform partnerships. This role will drive performance, identify growth opportunities, and translate complex cross-functional priorities into clear actions across partners such as Instacart, DoorDash, GoPuff, and UberEats. The person in this role will operate with significant cross-functional influence, using data, customer insight, and clear communication to drive growth across Kraft Heinz’s broader eCommerce network.
Responsibilities:
Own customer relationships across priority Last Mile partners, driving strong day-to-day engagement and long-term strategic alignment
Lead campaign execution, retail media and promotional investment planning, budget management, performance tracking, and strategic planning across priority platforms
Translate customer, channel, and performance trends into clear recommendations and actionable growth plans
Drive alignment across shopper marketing, finance, and sales teams on priorities, plans, performance, and opportunities
Monitor business results and key performance indicators across priority Last Mile retailers, while assessing implications for the broader eCommerce network
Lead internal business reviews by synthesizing performance data, identifying opportunities and risks, and recommending actions to improve results
Serve as the internal subject matter expert on Last Mile eCommerce, helping cross-functional stakeholders navigate platform dynamics, opportunities, and risks
Shape and advance the customer learning agenda by identifying insights, testing opportunities, and ensuring learnings are captured and applied
Build playbooks, best practices, and capability-building tools that strengthen organizational understanding and adoption of Last Mile eCommerce opportunities
Influence cross-functional teams and stakeholders in a dotted-line structure to drive execution, alignment, and accountability
Support platform and cross-platform strategies that unlock growth and strengthen Kraft Heinz’s Last Mile presence
What Success Looks Like:
Success in this role will be measured through both business performance and strategic execution, including:
Sales growth across priority Last Mile platforms
eCommerce Market Share performance
Share of Search improvement
Delivery of the customer learning agenda
Strong campaign execution and effective budget management
Clear alignment across shopper marketing, finance, sales, and broader cross-functional stakeholders
High-quality business reviews that lead to actionable decisions and stronger customer plans
Qualifications:
Significant experience in eCommerce, sales, commercial strategy, or platform / marketplace management
Strong business acumen and comfort working with performance data, KPIs, and strategic recommendations
Demonstrated ability to manage budgets, retail media investments, promotional programs, and external partnerships
Strong ability to manage complex customer relationships and drive results in a matrixed environment
Ability to synthesize complex business performance into clear insights and recommendations for cross-functional stakeholders
Ability to influence across cross-functional teams without formal authority
Strong communication and storytelling skills, including the ability to simplify complex topics and translate business performance into clear internal narratives
Proven ability to manage multiple priorities and drive execution in a fast-moving commercial environment
Preferred Qualifications:
Experience working with Last Mile platforms, including Instacart and DoorDash
Experience partnering closely with Marketing, Sales, and eCommerce stakeholders
Experience leading customer business reviews and translating insights into growth plans
Familiarity with digital shelf or search-related performance metrics, including Share of Search
Why This Role Matters:
This role plays an important part in shaping how Kraft Heinz grows across Last Mile eCommerce. By connecting platform strategy, investment planning, commercial execution, and organizational capability building, the Sr. Manager - Last Mile helps drive business performance while strengthening how Kraft Heinz competes across a fast-evolving digital commerce landscape.
Location / Travel:
Location - Employee's Home / National
Some travel is required for internal meetings and external partner visits.
Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.
New Hire Base Salary Range:
$120,800.00 - $151,000.00
Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors
Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:
Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs
Financial – 401k, Life, Accidental Death & Dismemberment, Disability
Location(s)
Employee's Home - National
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact [email protected] for assistance.
Apply To This Job
The Sr. Manager - Last Mile will lead business management and strategic execution across Kraft Heinz’s last mile platform partnerships. This role will drive performance, identify growth opportunities, and translate complex cross-functional priorities into clear actions across partners such as Instacart, DoorDash, GoPuff, and UberEats. The person in this role will operate with significant cross-functional influence, using data, customer insight, and clear communication to drive growth across Kraft Heinz’s broader eCommerce network.
Responsibilities:
Own customer relationships across priority Last Mile partners, driving strong day-to-day engagement and long-term strategic alignment
Lead campaign execution, retail media and promotional investment planning, budget management, performance tracking, and strategic planning across priority platforms
Translate customer, channel, and performance trends into clear recommendations and actionable growth plans
Drive alignment across shopper marketing, finance, and sales teams on priorities, plans, performance, and opportunities
Monitor business results and key performance indicators across priority Last Mile retailers, while assessing implications for the broader eCommerce network
Lead internal business reviews by synthesizing performance data, identifying opportunities and risks, and recommending actions to improve results
Serve as the internal subject matter expert on Last Mile eCommerce, helping cross-functional stakeholders navigate platform dynamics, opportunities, and risks
Shape and advance the customer learning agenda by identifying insights, testing opportunities, and ensuring learnings are captured and applied
Build playbooks, best practices, and capability-building tools that strengthen organizational understanding and adoption of Last Mile eCommerce opportunities
Influence cross-functional teams and stakeholders in a dotted-line structure to drive execution, alignment, and accountability
Support platform and cross-platform strategies that unlock growth and strengthen Kraft Heinz’s Last Mile presence
What Success Looks Like:
Success in this role will be measured through both business performance and strategic execution, including:
Sales growth across priority Last Mile platforms
eCommerce Market Share performance
Share of Search improvement
Delivery of the customer learning agenda
Strong campaign execution and effective budget management
Clear alignment across shopper marketing, finance, sales, and broader cross-functional stakeholders
High-quality business reviews that lead to actionable decisions and stronger customer plans
Qualifications:
Significant experience in eCommerce, sales, commercial strategy, or platform / marketplace management
Strong business acumen and comfort working with performance data, KPIs, and strategic recommendations
Demonstrated ability to manage budgets, retail media investments, promotional programs, and external partnerships
Strong ability to manage complex customer relationships and drive results in a matrixed environment
Ability to synthesize complex business performance into clear insights and recommendations for cross-functional stakeholders
Ability to influence across cross-functional teams without formal authority
Strong communication and storytelling skills, including the ability to simplify complex topics and translate business performance into clear internal narratives
Proven ability to manage multiple priorities and drive execution in a fast-moving commercial environment
Preferred Qualifications:
Experience working with Last Mile platforms, including Instacart and DoorDash
Experience partnering closely with Marketing, Sales, and eCommerce stakeholders
Experience leading customer business reviews and translating insights into growth plans
Familiarity with digital shelf or search-related performance metrics, including Share of Search
Why This Role Matters:
This role plays an important part in shaping how Kraft Heinz grows across Last Mile eCommerce. By connecting platform strategy, investment planning, commercial execution, and organizational capability building, the Sr. Manager - Last Mile helps drive business performance while strengthening how Kraft Heinz competes across a fast-evolving digital commerce landscape.
Location / Travel:
Location - Employee's Home / National
Some travel is required for internal meetings and external partner visits.
Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.
New Hire Base Salary Range:
$120,800.00 - $151,000.00
Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.
The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors
Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.
You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:
Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs
Financial – 401k, Life, Accidental Death & Dismemberment, Disability
Location(s)
Employee's Home - National
Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact [email protected] for assistance.
Apply To This Job