Sr. Manager, Bioinformatics Operations (Hybrid) - East

About the position Responsibilities • Manage a team of bioinformaticians and drive accountability in order to support clinical genomics operations. • Efficiently manage the daily bioinformatics support needs, meeting business SLAs and TAT targets. • Work closely with the laboratory operations team to support samples moving through production. • Manage incidents through timely and effective communication, collaboration, escalation and expeditious resolution of issues. • Define and improve on-call schedules for incident response. • Creatively organize, build, and schedule a team of employees to provide full operational coverage across the region. • Maintain logs, audit trails, and health monitoring dashboards for operational resilience. • Monitor daily operational performance metrics and proactively address bottlenecks. • Manage the systems associated with Bioinformatics Operations that support the production samples on premises and in the cloud. • Familiarize and use the electronic document management systems, as needed for appropriate compliance documentation need. • Leverage planning and software development tools like Atlassian JIRA and Confluence, Smartsheets, etc, to effectively document, communicate and align with the teams. • Drive configuration, adoption and efficient usage of ticketing tools like ServiceNow. • Ensure raw and processed data integrity, retention and secure archival in line with Quest policies. Collaborate with respective IT teams as needed. • Work with Data Governance teams to maintain metadata accuracy and controlled access. • Lead and manage validation, quality control, documentation, automation, and support cross functional bioinformatics projects. • Collaborate with bioinformatics research and engineering teams on software version upgrades, tech. transfer, and product launches. • Work with engineering teams to maximize the quality and safety of our product offerings by expanding our existing CI/CD pipelines and layering them with data-driven process controls for daily product integrity checks. • Support our culture of continuous improvement with a will to win. Continuously work to employ agile methodology principles and improve best practices in software development, software deployment, process documentation with application and workflow version controls, and automated testing that satisfies, at minimum, requirements from accreditation/regulatory bodies such as CAP, CLIA, ISO and the FDA. • Engage and synchronize efforts with other regional managers across the US and the EU. • Implement a framework for competency training, mentoring the team and assessment across the support staff. • Evaluate the talent level of employees, annual goal setting, and drive actions to develop employee talent and address performance issues. • Identify and provide training and career growth opportunities for team members, with focus on upskilling. Requirements • At least 7 years of software engineering experience or related. • A solid background in bioinformatics engineering, software development, technologies, standards, etc. • Strong understanding of software best practices and agile methodology to serve as role model for the team and maintain a high level of quality and scalability on the technical as well as scientific side. • Experience with building highly automated and optimized bioinformatics solutions applicable to AWS cloud and on-prem computing environments. • Proven success leading engaged and high performing teams. • Influences and communicates effectively with non-technical audiences including senior business executives and managers. • Demonstrated leadership skills, project management skills, strong written and verbal skills, and organizational skills. Proven ability to drive process with indirect authority to project team members. • A sharp thinker who quickly grasps the technical implications of business processes, and able to provide valuable insight into the perspectives of users, managers, developers, and other stakeholders. • Comfortably moves between highly varying levels of abstraction from business strategy to IT strategy to high-level technical design. • Team player mindset and ability to work in an interdisciplinary team. • Goal-oriented, self-motivated, and driven to make a positive impact in healthcare. Nice-to-haves • Experience with bioinformatics best practices, genomics, and healthcare. • Experience with building or managing LIMS, variant interpretation platforms and other such bioinformatic systems. • Experience with sensitive patient data (HIPAA regulations) and working in regulatory environments eg CLIA, CAP, FDA. • Experience working with multi-cultural, international teams. Benefits • 401k • health_insurance • dental_insurance • vision_insurance • life_insurance • paid_holidays • paid_volunteer_time • tuition_reimbursement • professional_development Apply tot his job