SR Financial Aid Specialist Remote Advisor

OverviewThe Sr. Financial Aid Specialist Remote Advisor plays a pivotal role in supporting campuses experiencing front-end staffing vacancies or operational challenges. Working in a fully remote capacity, this role advises and educates students on the financial aid process, ensuring timely and accurate completion of grant, loan, and scholarship applications. The specialist provides exceptional customer service and ensures compliance with federal, state, and institutional guidelines. This role requires adaptability to varying campus programs and state-specific regulations and reports to the Corporate Financial Aid leadership team.ResponsibilitiesConduct remote financial aid packaging appointments for assigned campusesProvide new and prospective students with comprehensive financial aid advising during campus toursAssist students in completing the FAFSA, Master Promissory Note, and applications for Federal Stafford, Unsubsidized, PLUS, SEOG, and Perkins loansUtilize NSLDS to review prior loan statuses for new studentsConduct entrance and exit counseling per Title IV regulationsAccurately complete financial aid packaging for re-entry and continuing studentsManage exception reports for campuses lacking on-site staff supportEnsure compliance with Concorde policies and procedures as well as all applicable Federal financial aid regulationsOther duties as assignedQualificationsHS Diploma/GED (required)Associate degree in business or other related field (preferred)Minimum of five (5) years of experience as a Financial Aid Advisor (required)Must be a fast learner and adapt quickly to campus and state-specific regulatory differencesHigh attention to detail with strong comprehension of complex processesAdvanced knowledge of financial aid processes, regulations, and systemsStrong customer service and interpersonal communication skillsExcellent organizational and multitasking abilitiesCritical thinking and problem-solving skillsAbility to work independently and remotely while meeting tight deadlinesProficient in Microsoft Excel and WordFamiliarity with CampusNexus operating systemAble and willing to: Communicate, think, learn, and reasonUse computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasksSafely ambulate and/or maneuver when on-site at Company locationsDemonstrate and utilize active listening, inductive reasoning, information ordering and category flexibilityAbility to use good judgment, problem-solving and decision-making skillsAbility to maintain confidentiality and manage sensitive information with discretionAbility to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneouslyAbility to gain, understand and apply information and data as it relates essential functions of the positionAbility to foster long-term relationships with stakeholdersWork is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premises.This position is designated as Remote. Employees must meet minimum technical standards for eligibility and participation.No travel required.Originally posted on Himalayas

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