Sr. Director, Care Experience
At Transcarent, we’re transforming the healthcare experience by making it simpler, higher quality, and more affordable. We connect members to top-tier care through a personalized, technology-enabled experience—removing friction, aligning incentives, and delivering better outcomes at lower cost.
Our specialty care solutions—spanning surgery, cancer, and expert medical opinions—are at the center of this transformation.
We are seeking a strategic and commercially driven Senior Director, Care Experience to lead the design, growth, and performance of high-impact specialty care solutions, including Surgery Care, Cancer Care, and Expert Medical Opinions (EMO).
This role operates as a general manager (GM) for a portfolio of complex care offerings—owning strategy, provider networks, bundled pricing models, and market expansion. The ideal candidate brings deep expertise in value-based care, strong financial acumen, and the ability to scale solutions across employers and health plans.
You will lead and evolve a comprehensive suite of specialty care solutions, including:
Surgery COE Model
Bundled offering inclusive of surgeon, facility, and full episode costs
High-touch member experience with concierge navigation and top-tier providers
Expanded Specialty Solutions
Expert Medical Opinions (EMO): Access to leading specialists for second opinions
MSK / Orthopedics: Including virtual physical therapy and conservative care pathways
Cancer Care: Integrated support across chemotherapy, radiation, and surgical bundles
What You’ll Own
Solution Strategy & Design
Define and evolve COE offerings across Surgery, Cancer, and EMO
Develop scalable, high-quality care models aligned with market demand
Drive innovation in bundled payment structures and specialty care delivery
Growth & Commercialization
Lead adoption and expansion across employer and health plan segments
Identify upsell opportunities and expand into new specialty categories
Support sales efforts including RFPs, finalist presentations, and growth strategy
Provider Strategy & Network Development
Build and manage high-performing COE networks
Establish partnerships with leading health systems and specialty providers
Drive provider engagement, alignment, and performance improvement
Health Plan Partnerships
Integrate solutions with major national and regional carriers
Navigate complex partnership dynamics and alignment opportunities
Support joint go-to-market strategies
Financial Ownership
Own pricing strategy, bundled rate structures, and margin performance
Evaluate benchmarks, savings outcomes, and ROI
Manage product-level financials with accountability for significant revenue
Team & Cross-Functional Leadership
Lead, coach, and manage a high-performing team to achieve organizational goals; foster a culture of accountability, collaboration, and continuous improvement while supporting employee development and engagement.
Partner across product, analytics, finance, sales, and account management
Align stakeholders to execute on strategy and deliver measurable outcomes
Drive operational excellence and continuous improvement
Deep Healthcare & Bundled Payment Expertise
Experience with value-based care and bundled payment models
Background in provider systems, health plans, or specialty solution vendors
Strong understanding of surgical and oncology care ecosystems
Financial & Analytical Strength
Proven ability to negotiate complex contracts and pricing models
Expertise in evaluating rates, savings, margins, and performance metrics
Experience owning P&L or product revenue at scale
Provider & Market Credibility
Track record working with health systems and COE networks
Ability to influence provider behavior and drive alignment
Strong industry relationships and credibility
Commercial & Strategic Mindset
Operates like a GM or solution owner
Experience designing, selling, and scaling healthcare solutions
Skilled in supporting enterprise sales and growth initiatives
Qualifications
10+ years of experience in clinical program leadership, care delivery, or value-based care.
Deep expertise in surgery, oncology, or EMO/external medical opinion programs.
Proven track record of building and scaling programs in healthcare, digital health, or employer-based care.
Strong understanding of healthcare economics, payer-provider dynamics, and population health.
MBA, MPH, or advanced clinical degree preferred.
Exceptional leadership, communication, and cross-functional collaboration skills.
Key Differentiators
Direct experience with COE models (e.g., surgery bundles, specialty networks)
Background in cancer care and complex case management
Experience with EMO / second opinion programs
Ability to operate seamlessly across strategy, operations, and revenue growth
Market Context
This role operates in a highly competitive and evolving landscape, intersecting with specialty care innovators, health plan COE programs, and provider-led solutions. Success requires navigating complex partnership dynamics while capitalizing on growing demand for high-quality, cost-effective specialty care.As a remote position, the salary range for this role is:$175,000—$210,000 USDWho we are
Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn.
At Transcarent, our values guide everything we do:
People First: We prioritize our Members, clients, and each other in every decision
Care: Every decision starts with improving health and care for our Members
Resilience: We push boundaries and take the uncharted path to change an industry
Results: We take ownership, solve with speed, and deliver for our people and each other
Humble and Human: We lead with humility, bring fun to tough moments, and go further together
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.
Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
Competitive medical, dental, and vision coverage
Competitive 401(k) Plan with a generous company match
Flexible Time Off/Paid Time Off, 13 paid holidays
Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
Mental Health and Wellness benefits
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
Our specialty care solutions—spanning surgery, cancer, and expert medical opinions—are at the center of this transformation.
We are seeking a strategic and commercially driven Senior Director, Care Experience to lead the design, growth, and performance of high-impact specialty care solutions, including Surgery Care, Cancer Care, and Expert Medical Opinions (EMO).
This role operates as a general manager (GM) for a portfolio of complex care offerings—owning strategy, provider networks, bundled pricing models, and market expansion. The ideal candidate brings deep expertise in value-based care, strong financial acumen, and the ability to scale solutions across employers and health plans.
You will lead and evolve a comprehensive suite of specialty care solutions, including:
Surgery COE Model
Bundled offering inclusive of surgeon, facility, and full episode costs
High-touch member experience with concierge navigation and top-tier providers
Expanded Specialty Solutions
Expert Medical Opinions (EMO): Access to leading specialists for second opinions
MSK / Orthopedics: Including virtual physical therapy and conservative care pathways
Cancer Care: Integrated support across chemotherapy, radiation, and surgical bundles
What You’ll Own
Solution Strategy & Design
Define and evolve COE offerings across Surgery, Cancer, and EMO
Develop scalable, high-quality care models aligned with market demand
Drive innovation in bundled payment structures and specialty care delivery
Growth & Commercialization
Lead adoption and expansion across employer and health plan segments
Identify upsell opportunities and expand into new specialty categories
Support sales efforts including RFPs, finalist presentations, and growth strategy
Provider Strategy & Network Development
Build and manage high-performing COE networks
Establish partnerships with leading health systems and specialty providers
Drive provider engagement, alignment, and performance improvement
Health Plan Partnerships
Integrate solutions with major national and regional carriers
Navigate complex partnership dynamics and alignment opportunities
Support joint go-to-market strategies
Financial Ownership
Own pricing strategy, bundled rate structures, and margin performance
Evaluate benchmarks, savings outcomes, and ROI
Manage product-level financials with accountability for significant revenue
Team & Cross-Functional Leadership
Lead, coach, and manage a high-performing team to achieve organizational goals; foster a culture of accountability, collaboration, and continuous improvement while supporting employee development and engagement.
Partner across product, analytics, finance, sales, and account management
Align stakeholders to execute on strategy and deliver measurable outcomes
Drive operational excellence and continuous improvement
Deep Healthcare & Bundled Payment Expertise
Experience with value-based care and bundled payment models
Background in provider systems, health plans, or specialty solution vendors
Strong understanding of surgical and oncology care ecosystems
Financial & Analytical Strength
Proven ability to negotiate complex contracts and pricing models
Expertise in evaluating rates, savings, margins, and performance metrics
Experience owning P&L or product revenue at scale
Provider & Market Credibility
Track record working with health systems and COE networks
Ability to influence provider behavior and drive alignment
Strong industry relationships and credibility
Commercial & Strategic Mindset
Operates like a GM or solution owner
Experience designing, selling, and scaling healthcare solutions
Skilled in supporting enterprise sales and growth initiatives
Qualifications
10+ years of experience in clinical program leadership, care delivery, or value-based care.
Deep expertise in surgery, oncology, or EMO/external medical opinion programs.
Proven track record of building and scaling programs in healthcare, digital health, or employer-based care.
Strong understanding of healthcare economics, payer-provider dynamics, and population health.
MBA, MPH, or advanced clinical degree preferred.
Exceptional leadership, communication, and cross-functional collaboration skills.
Key Differentiators
Direct experience with COE models (e.g., surgery bundles, specialty networks)
Background in cancer care and complex case management
Experience with EMO / second opinion programs
Ability to operate seamlessly across strategy, operations, and revenue growth
Market Context
This role operates in a highly competitive and evolving landscape, intersecting with specialty care innovators, health plan COE programs, and provider-led solutions. Success requires navigating complex partnership dynamics while capitalizing on growing demand for high-quality, cost-effective specialty care.As a remote position, the salary range for this role is:$175,000—$210,000 USDWho we are
Transcarent is the One Place for Health and Careᵀᴹ, bringing medical, pharmacy, and point solutions together with the WayFindingᵀᴹ experience, the first and only generative AI-powered health and care platform for health consumers. Our WayFinding experience, paired with transparent and consumer-driven pharmacy care, 2nd.MD expert medical opinions, and virtual primary care, works seamlessly with comprehensive Care Experiences – Cancer Care, Surgery Care, and Weight Health – to support people with all of their health needs, simple or serious. More than 1,700 employers and health plans rely on us to provide information, guidance, and care, empowering health consumers with more choice, an experience they love, access to higher-quality care, and lower costs for 21 million Members. For more information, visit transcarent.com, and follow us on LinkedIn.
At Transcarent, our values guide everything we do:
People First: We prioritize our Members, clients, and each other in every decision
Care: Every decision starts with improving health and care for our Members
Resilience: We push boundaries and take the uncharted path to change an industry
Results: We take ownership, solve with speed, and deliver for our people and each other
Humble and Human: We lead with humility, bring fun to tough moments, and go further together
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity.
Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
Competitive medical, dental, and vision coverage
Competitive 401(k) Plan with a generous company match
Flexible Time Off/Paid Time Off, 13 paid holidays
Protection Plans including Life Insurance, Disability Insurance, and Supplemental Insurance
Mental Health and Wellness benefits
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!
Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.