Sr, Analyst, IT AMS Analyst

Summary : The Sr IT AMS Analyst is responsible for ensuring that information technology systems supporting client operations remain available, stable, and adaptable to meet evolving business needs. Key performance measures include maintaining operational stability, optimizing system performance, and providing immediate response to reported incidents. This role serves as a subject matter expert for client systems and platforms. Essential Job Duties and Responsibilities : Participate in major incident calls to assist with impact assessment, business communications, and solution implementation. Document system process flows mapping critical business functions to application components to identify impacted operations. Engage in software change management and deployment processes to maintain awareness of potential impacts on call center applications. Analyze business operational needs and adjust configuration parameters to address rapidly changing conditions. Manage the full project life cycle—from requirements gathering to deployment—for assigned projects. Partner with functional units to identify, define, and document business needs, objectives, and operational procedures. Communicate technical issues in business terms to ensure understanding of risks and impacts. Act as liaison between end-users, technical teams, and consultants during analysis, design, configuration, testing, and maintenance of systems. Analyze the impact of new systems and enhancements to ensure alignment with operational workflows. Track and document changes for functional and business specifications; write clear procedures for records and training. Identify opportunities for process improvement through system changes or operational adjustments. Conduct change impact analysis and document business rules, functions, and requirements. Obtain expert knowledge of assigned business processes and create detailed requirement documents for development and testing. Challenge IT and business teams to continuously improve processes. Comply with all company policies and procedures. Maintain regular and punctual attendance. Other Job Duties and Responsibilities: Performs other related duties as assigned. Supervisory Responsibilities : This position is an individual contributor. Qualifications : To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Strong communication skills to translate technical concepts into business language. Ability to manage multiple priorities and projects simultaneously. Experience with incident management, change management, and system documentation. Analytical mindset with problem-solving capabilities. Education and/or Experience : Bachelor’s Degree from a Four (4) year College or University. 5+ years of diverse financial services / mortgage banking experience preferred Certificates, Licenses, Registrations : None Required Work Complexity: Problems and issues faced are difficult and complex, and may require understanding of broader set of issues. Problems typically involve consideration of multiple issues and understanding of the financial/mortgage industry. Problems are typically solved through drawing from prior experience and analysis of issues. Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate. Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Equal Employment Opportunity: The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws. Americans with Disabilities Act: Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law. Job Responsibilities: The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization .