Sr Analyst, Account Management Strategy
Avant is adding to our Account Management Strategy team! This role is responsible for supporting the development and tracking of the end-to-end account management and servicing strategy, utilizing quantitative techniques and collaboration with stakeholders to enhance business outcomes. Responsibilities Develop customer segmentation models and design contact and treatment strategies (i.e. credit line increase/decrease, APR adjustment, overlimit authorization, etc.) by working with large, structured, and unstructured datasets Develop business cases, assess the impact and track the outcome of said strategies Maintain and update the account management and credit policy and procedure to reflect the new strategy changes Use quantitative and analytical techniques to balance customer and business impact of strategies, build financial models to foresee the long term strategy impact to business KPIs Implement tests to drive strategy enhancement and optimization Design rich data visualizations to communicate complex ideas to business leaders and executives Collaborate with key stakeholders across lines of business to improve, execute, and effectively communicate significant analyses that identify meaningful trends and opportunities across the business Prepare, analyze, and summarize various weekly, monthly, and periodic strategy results for use by various key stakeholders, creating reports, specifications, instructions, and flowcharts Assess and address issues to identify and implement improvements toward efficient account management and servicing operations Skills Bachelor's Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering Experience with analyzing large datasets and ability to deliver insights and recommendations to executive leadership Proficient with writing SQL queries, Python/R, Power BI, Tableau, Looker, Excel, and PowerPoint 1+ years of experience in any analytics discipline Strong analytical, problem solving, and critical thinking skills Ability to initiate and drive projects to completion with minimal guidance Intellectual curiosity and aptitude to pick up new technical skills and domain knowledge An inquisitive, logical mindset with an attention to details- they matter! Strong written and oral communication skills with both technical and non-technical audiences Experience in consumer finance, credit cards and personal loans preferred Benefits Choice of great Medical, Dental, and Vision Insurance Plan options 401(k) match Flexible Time Off Flexible Work Environment - (i.e. Mon/Tues/Thurs in-person) Generous Paid Parental Leave, Adoption Assistance and Post-parental leave ramp-up program Lunch Allowance (Fooda) and In-office Snacks Summer Fridays Fun In-Office and Virtual Social Events And who doesn’t love the swag Company Overview Avant is an online lending platform that offers alternatives to its clients with safe financial products. It was founded in 2012, and is headquartered in Chicago, Illinois, USA, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship Avant has a track record of offering H1B sponsorships, with 21 in 2025, 23 in 2024, 38 in 2023, 46 in 2022, 28 in 2021, 21 in 2020. Please note that this does not guarantee sponsorship for this specific role.