Sr. AI Content Strategist
Summary
The Sr. AI Content Strategist leads the design and scaling of content systems that power onboarding experiences across traditional product surfaces and AI-driven interactions. This role sits at the intersection of content strategy, product design, and AI systems, owning frameworks, taxonomy, and structure to enable reusable, scalable, high-quality content.
You will drive a large-scale onboarding migration and build the content foundation for AI-powered onboarding, defining how AI-generated content behaves, scales, and is evaluated. This is a hands-on, senior role that combines strategy, system design, and execution to enable product, design, and PM teams.
Responsibilities
Define content models, taxonomy, and modular frameworks for tagging, reuse, and scalability
Lead content strategy for a large-scale onboarding migration (ServiceNow/Workday)
Structure content for immediate usability and AI-readiness
Develop prompt frameworks, templates, and variation patterns for AI onboarding experiences
Define personalization logic and content behavior within AI systems
Establish evaluation criteria and quality benchmarks for AI-generated content
Direct and guide Content Designer(s) on execution and deliverables
Create repeatable frameworks, patterns, and documentation for content systems
Enable product, design, and PM teams to independently apply content systems
Partner with Product, Design, Engineering, and Change Management teams to align messaging and rollout strategy
Identify and prioritize new AI-driven content opportunities
Requirements
5+ years of experience in content strategy with a product/UX focus
Experience designing content systems, taxonomy, and structured content
Hands-on experience with AI-generated content, including working with large language models, prompt design, and personalization
Proven track record leading content migrations or large-scale system changes
Strong stakeholder management and communication skills
Comfortable operating across strategy and hands-on execution
Experience defining evaluation criteria and quality benchmarks for generated content
Nice to Have
Experience with onboarding, activation, or lifecycle journeys
Familiarity with ServiceNow or Workday ecosystems
Experience partnering with change management or internal communications teams
Engagement & Logistics
Engagement Length: 12+ months.
Time Zone: 8 AM to 5 PM - CT / flexible
Equipment: BYOD (Bring Your Own Device)
Selection Process
Meeting with Resilient Co. team.
First client interview with portfolio.
client technical interview.
Possibly a second client interview - Meet & Greet.
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The Sr. AI Content Strategist leads the design and scaling of content systems that power onboarding experiences across traditional product surfaces and AI-driven interactions. This role sits at the intersection of content strategy, product design, and AI systems, owning frameworks, taxonomy, and structure to enable reusable, scalable, high-quality content.
You will drive a large-scale onboarding migration and build the content foundation for AI-powered onboarding, defining how AI-generated content behaves, scales, and is evaluated. This is a hands-on, senior role that combines strategy, system design, and execution to enable product, design, and PM teams.
Responsibilities
Define content models, taxonomy, and modular frameworks for tagging, reuse, and scalability
Lead content strategy for a large-scale onboarding migration (ServiceNow/Workday)
Structure content for immediate usability and AI-readiness
Develop prompt frameworks, templates, and variation patterns for AI onboarding experiences
Define personalization logic and content behavior within AI systems
Establish evaluation criteria and quality benchmarks for AI-generated content
Direct and guide Content Designer(s) on execution and deliverables
Create repeatable frameworks, patterns, and documentation for content systems
Enable product, design, and PM teams to independently apply content systems
Partner with Product, Design, Engineering, and Change Management teams to align messaging and rollout strategy
Identify and prioritize new AI-driven content opportunities
Requirements
5+ years of experience in content strategy with a product/UX focus
Experience designing content systems, taxonomy, and structured content
Hands-on experience with AI-generated content, including working with large language models, prompt design, and personalization
Proven track record leading content migrations or large-scale system changes
Strong stakeholder management and communication skills
Comfortable operating across strategy and hands-on execution
Experience defining evaluation criteria and quality benchmarks for generated content
Nice to Have
Experience with onboarding, activation, or lifecycle journeys
Familiarity with ServiceNow or Workday ecosystems
Experience partnering with change management or internal communications teams
Engagement & Logistics
Engagement Length: 12+ months.
Time Zone: 8 AM to 5 PM - CT / flexible
Equipment: BYOD (Bring Your Own Device)
Selection Process
Meeting with Resilient Co. team.
First client interview with portfolio.
client technical interview.
Possibly a second client interview - Meet & Greet.
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