Sr Account Manager (Group Retiree Solutions)
About the position Responsibilities • Working collaboratively within a designated team to manage large complex Government clients with group retiree benefits. • Developing service strategies to ensure retention of members for assigned book of business. • Achieving individual cross sell, growth/retention targets and customer satisfaction levels. • Creating collaborative partnerships to develop a comprehensive strategy for assigned book of business that is aligned with customer's objectives, financial position and employee benefit strategy. • Executing tactical components of the account team's business plan (including marketing strategies) for each customer. • Demonstrating proactive ability to diagnose and fix root cause drivers of service problems. • Developing and managing service plans in the most proactive and strategic manner possible. • Finding new and innovative ways to show customers the value of the products and services they have purchased. • Proactively identifying potential service issues and taking steps to resolve those service issues that arise. • Leading and mentoring account managers to resolve simple and complex issues and develop solutions proactively. • Taking the lead on management of the integration of client's and Aetna's internal organizations. • Educating customer on Aetna specific policies, product information, and procedures as well as industry issues and related current topics. Requirements • 5-10+ years sales and/or employer group account management experience in the medical insurance and/or pharmacy industry. • Experience Developing Relationships. • Life and Health license for resident state or must pass exam with 90 days of hire. • 5-10+ years of Medicare experience preferred. • Travel Required between 25-50%. Nice-to-haves • Remote Work Experience. • Upselling and Cross Selling Group Medicare Products. • Large or National Client Account Management experience. Benefits • Affordable medical plan options. • 401(k) plan (including matching company contributions). • Employee stock purchase plan. • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. Apply tot his job