Square Online Merchant Documentation Coordinator – Hiring Fast
Operations
San Francisco Bay region, CA, u.s.a.
USD 122,900-184,300 / year
published 6+ months in the past
due to the fact that we opened our doors in 2009, the sector of trade has developed immensely, and so has square. After allowing every person to take bills and never miss a sale, we noticed dealers stymied by using disparate, outmoded products and tools that would not paintings collectively.
So we expanded into software program and began constructing included, omnichannel solutions – to help dealers promote on-line, manage inventory, offer buy now, pay later functionality, ebook appointments, engage dependable buyers, and lease and pay workforce. across it all, we've got embedded economic offerings gear at the point of sale, so merchants can get admission to a enterprise loan and control their cash waft in one vicinity. Afterpay furthers our intention to offer omnichannel tools that unlock meaningful fee and growth, allowing sellers to seize the next era consumer, boom order sizes, and compete at a bigger scale.
today, we're a partner to dealers of all sizes – large, business enterprise-scale agencies with complicated operations, sellers just starting, in addition to traders who started out selling with rectangular and have grown larger over the years. As our dealers develop, so do our solutions. there's a big possibility in front folks. we are constructing a tremendous, meaningful, and lasting business, and we're helping dealers worldwide do the equal.
The role
Block is in search of a strategic, operations-minded leader to join our global dealer Onboarding (GSO) group because the GSO BPO Lead. on this function, you'll oversee and optimize our community of enterprise technique Outsourcing (BPO) partners, managing vendor overall performance, using cross-practical alignment, and main non-stop development efforts across the BPO surroundings.
operating without delay with the global Head of supplier approach & GSO BPO, you may play a key position in enhancing the seller onboarding experience, improving operational performance, and scaling the program thru information-driven insights and innovation. This far flung role requires up to ten% tour and gives the possibility to lead the integration of AI-enabled workflows at the same time as collaborating with cross-purposeful teams throughout the company.
you'll
serve as the primary factor of touch for all GSO BPO companions
Lead strategic and operational business opinions to evaluate seller overall performance
monitor adherence to SLAs, compliance requirements, and contractual duties
manipulate escalation procedures and make sure timely decision of issues
discover inefficiencies and enforce manner enhancements across the BPO community
utilize operational records and overall performance developments to drive continuous improvement tasks
Collaborate on AI-driven and automatic answers that reduce manual raise and decorate great
own SOP documentation and trade control for BPO operations
associate with L&D, income, Onboarding, aid, chance, and Product teams to improve BPO performance
Lead bill reconciliation, finances alignment, and seller billing audits
ensure accuracy of monetary reporting and compliance with agreement terms
function the first point of escalation for BPO-related operational challenges
Lead root motive analyses and implement preventative measures
develop and maintain vendor scorecards, dashboards, and governance systems
constitute BPO operational remarks in internal strategic discussions and gadget layout efforts
you've got
Bachelor's diploma in enterprise, Operations, or associated field; or equivalent experience
4+ years of experience managing BPO companies or outsourced operational packages
established capacity to lead big-scale process optimization and performance development efforts
robust analytical and problem-fixing skills with understanding in operational metrics
exquisite communication, stakeholder management, and negotiation competencies
experience with SLA frameworks, QA packages, and supplier reporting
tested fulfillment in bill control and economic reconciliation
talent in Google Workspace, Asana, Salesforce, or other collaboration and CRM gear
favored: publicity to AI/ML, sensible automation, or robotic system automation (RPA) technologies
Apply tot his job
Apply To this Job
San Francisco Bay region, CA, u.s.a.
USD 122,900-184,300 / year
published 6+ months in the past
due to the fact that we opened our doors in 2009, the sector of trade has developed immensely, and so has square. After allowing every person to take bills and never miss a sale, we noticed dealers stymied by using disparate, outmoded products and tools that would not paintings collectively.
So we expanded into software program and began constructing included, omnichannel solutions – to help dealers promote on-line, manage inventory, offer buy now, pay later functionality, ebook appointments, engage dependable buyers, and lease and pay workforce. across it all, we've got embedded economic offerings gear at the point of sale, so merchants can get admission to a enterprise loan and control their cash waft in one vicinity. Afterpay furthers our intention to offer omnichannel tools that unlock meaningful fee and growth, allowing sellers to seize the next era consumer, boom order sizes, and compete at a bigger scale.
today, we're a partner to dealers of all sizes – large, business enterprise-scale agencies with complicated operations, sellers just starting, in addition to traders who started out selling with rectangular and have grown larger over the years. As our dealers develop, so do our solutions. there's a big possibility in front folks. we are constructing a tremendous, meaningful, and lasting business, and we're helping dealers worldwide do the equal.
The role
Block is in search of a strategic, operations-minded leader to join our global dealer Onboarding (GSO) group because the GSO BPO Lead. on this function, you'll oversee and optimize our community of enterprise technique Outsourcing (BPO) partners, managing vendor overall performance, using cross-practical alignment, and main non-stop development efforts across the BPO surroundings.
operating without delay with the global Head of supplier approach & GSO BPO, you may play a key position in enhancing the seller onboarding experience, improving operational performance, and scaling the program thru information-driven insights and innovation. This far flung role requires up to ten% tour and gives the possibility to lead the integration of AI-enabled workflows at the same time as collaborating with cross-purposeful teams throughout the company.
you'll
serve as the primary factor of touch for all GSO BPO companions
Lead strategic and operational business opinions to evaluate seller overall performance
monitor adherence to SLAs, compliance requirements, and contractual duties
manipulate escalation procedures and make sure timely decision of issues
discover inefficiencies and enforce manner enhancements across the BPO community
utilize operational records and overall performance developments to drive continuous improvement tasks
Collaborate on AI-driven and automatic answers that reduce manual raise and decorate great
own SOP documentation and trade control for BPO operations
associate with L&D, income, Onboarding, aid, chance, and Product teams to improve BPO performance
Lead bill reconciliation, finances alignment, and seller billing audits
ensure accuracy of monetary reporting and compliance with agreement terms
function the first point of escalation for BPO-related operational challenges
Lead root motive analyses and implement preventative measures
develop and maintain vendor scorecards, dashboards, and governance systems
constitute BPO operational remarks in internal strategic discussions and gadget layout efforts
you've got
Bachelor's diploma in enterprise, Operations, or associated field; or equivalent experience
4+ years of experience managing BPO companies or outsourced operational packages
established capacity to lead big-scale process optimization and performance development efforts
robust analytical and problem-fixing skills with understanding in operational metrics
exquisite communication, stakeholder management, and negotiation competencies
experience with SLA frameworks, QA packages, and supplier reporting
tested fulfillment in bill control and economic reconciliation
talent in Google Workspace, Asana, Salesforce, or other collaboration and CRM gear
favored: publicity to AI/ML, sensible automation, or robotic system automation (RPA) technologies
Apply tot his job
Apply To this Job