Specialty Testing Customer Service Support Rep-Work from home

Labcorp Specialty Testing team has an exciting career opportunity for a Customer Service Support Representative. This fast-paced work-from-home position is part of a dedicated team responsible for providing assistance to patients and clients to better understand health insurance coverage, cost and payment options and to answer billing questions over the phone.Duties and Responsibilities:Ability to work in a high call volume environment, averaging ~75 calls per day from patients, doctor’s offices and/or private insurance carriersAbility to research and communicate complex information in a clear/concise mannerAbility to navigate and work in multiple systems/websites simultaneously. Provide assistance to prospective clients and patients, regarding any questions or inquiries related to insurance coverage, financial responsibilities, and/or billing (telephone interactions)Receive and process credit card payments over the phone, adhering to PCI compliance protocolsInitiate payment plans for patients for outstanding balancesDocument telephone conversations clearly and accurately in the respective systemsUpdate and maintain records in the billing system, including the review of accounts, payment collections and case notesMaintain patient confidentiality and adhere to HIPAA guidelines/regulationsAssist with other duties as assignedLicense/Certification/Education:Recommended:High school diploma requiredAssociate degree or higher is a plus1-3 years of applicable experienceCompetencies:Healthcare experience neededKnowledge of professional medical billing and collection practices preferredAbility to interpret and apply understanding of insurance explanation of benefits (EOB)Working knowledge of prior authorization, a plusExperience with Laboratory Billing and Laboratory Information System (LIS) desiredXIFIN experience preferredMedicare/Medicaid billing experience preferredKnowledge of CPT and ICD10 codes highly preferredPrevious customer service experience handling high call volume preferredExcellent verbal and written communication skillsAble to follow established program protocols and proceduresComputer proficiency - MS Windows, MS Office, and database experienceMust be organized and detail-orientedAbility to review large amounts of data for accuracyUnderstanding of Women’s Health & Genetics Moms Helping Moms of Tomorrow processes, a plusBilingual in English and Spanish highly desirablePhysical Requirements:Prolonged periods of sitting at a desk and working on a computerRemote Technical Requirements:Internet speed of at least 50 megabytes per secondNo satellite internetAbility to connect equipment to router/modem with Ethernet cordEquipment cannot be connected through Wi-FiAbility to work the following schedule: Monday-Friday7:30am - 4:00pm PST / 8:30am-5:00pm MTN/ 9:30-6:00pm CST/ 10:30am – 7:00pm ESTPay Range: $15.50-$19.00 or State/Local minimum wage, if higher. All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Application window closes: 4/12/2025Benefits: Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here. Labcorp is proud to be an Equal Opportunity Employer:As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.We encourage all to applyIf you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility.For more information about how we collect and store your personal data, please see our Privacy Statement.

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