Specialty Contact Lens Consultant II

Specialty Contact Lens Consultant II JOB RESPONSIBILITIES Summary: This position is responsible for consulting with the ABB Optical Group customer base by responding to technical questions and providing guidance for lens design and fitting techniques. To guide practitioners with GP, Scleral, and custom soft lens fitting and customer service. This is a remote position Essential Responsibilities include the following. Other duties and special projects may be assigned Verify contact lens history and visual acuities Determine proper contact lens parameters based on ECP Examination findings, fitting set selections, pictures, videos.(GP Corneal, Scleral, Orthokeratology, Soft & Hybrid designs) Custom design / unique contact lens for medically indicated patients (GP Corneal, Scleral, Orthokeratology, Soft & Hybrid designs) Recognizing the indications for Scleral lenses Ability to identify and resolve contact lens fitting challenges thru conversation, email, video and / or pictures. In some cases the patient will be in the chair with ECP and consultant on speaker phone or in a virtual setting Follow and Follow Up with ECP on difficult to fit cases Advise accounts on the design of lenses for their patients. Assist with the development of new products through consultation and onsite visits with practitioners and patients. Suggest designs and materials best suited for the patient. Advise and educate accounts on new designs, contact related pathologies and materials Make recommendations to customers on best practices. Partner with Account Executives to maximize account usage of GP and strategic products, providing a more comprehensive understanding of GP lenses. Participate in making various contributions to company publications to help promote ABB CONCISE and its strategic products. Partner with management to update and make available, all sources of reference materials. Troubleshoot and resolve customer complaints, coordinate with GP Lab manufacturing when needed. Identify potential trends in performance gaps and recommend modifications to GP Customer Service manager. Supervisory Responsibilities: None QUALIFICATIONS Required Qualifications and Skills High school diploma or equivalent NCLE certification required 5 years in person customer service experience, both soft lens and GP lens A minimum of 8 years fitting experience in a clinical or lens design environment required. Fitting Knowledge and Theories behind current contact lens technology and lens designs (Corneal lenses, All Scleral lens designs both manufactured by ABB OPTICAL or distributed, and Orthokeratology). Hands on use of tools such as Keratometer, Slit Lamp and the Illuminations In depth of and Interpretation of Fluorescein Patterns / Topographical Maps / OCT (i.e. Grading Scales for Corneal Staining,) Understanding / Hands on experience of Lensometer, Radiuscope, Diameter Ruler, Dial Gauge, Vigors Loop Clear understanding of Scleral Lens terminology, parameters and how each affect fit. (Sagittal Depth, Zones, Peripheral Systems, Toric PC) Desired Qualifications Associates degree or equivalent Completion of 3 additional Fitting Education Certifications from Vendor Partners (internal) For U.S. Candidates Compensation Range The anticipated base pay range for this position is $55,590 to $74,120.. This represents the good-faith estimate of the compensation range at the time of posting. Actual pay will be based on job-related factors, which may include: Geographic location Relevant experience Education and qualifications Job-related skills Internal equity considerations Applicable minimum wage laws This position may also be eligible for a bonus and/or commission plan, subject to the terms of the applicable plan. Benefits Depending on eligibility and position, employees and/or eligible dependents may participate in Company-sponsored benefit programs, which may include: Medical, dental, and vision insurance Life and group life insurance Voluntary supplemental life insurance Supplemental health benefits (critical illness, hospital, accident) Short- and long-term disability Paid family leave (where applicable by state law) 401(k) plan Tuition reimbursement Eyewear discounts Time-Off Benefits Eligible U.S. employees receive the following time-off benefits (subject to Company policy and applicable state/local laws): Paid vacation and/or sick time Paid holidays Birthday PTO (Some states require front-loaded sick leave; others accrue. The Company will comply with all applicable local requirements.) Accessibility and Accommodations Upon request and consistent with applicable law, ABB Optical will provide reasonable accommodations to individuals with disabilities during the application and hiring process. To request an accommodation, please email [email protected] and include your name and contact information so we can follow up promptly. Equal Opportunity Employer ABB Optical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability. International Candidates The compensation and benefits information in this posting applies to candidates hired in the United States. Candidates hired outside the United States will receive compensation and benefits aligned with their local market. ABB031