Specialist - Software Engineering in Portsmouth, NH
Job title: Specialist - Software Engineering in Portsmouth, NH at LTIMindtree
Company: LTIMindtree
Job description: Job Description:Job overview:
The L1 / L2 Support Technician is the first point of contact for clients experiencing technical issues with Java and Spring based applications.
This role involves providing 247 support to ensure uninterrupted service and quick resolution of technical problems.
Coordinate with customers and offshore and make sure application is running without any issues
Technical Skills (must have):
Good knowledge of Java Spring boot frameworks microservices and AWS
Strong problem-solving skills and attention to detail
Excellent communication skills both written and verbal
Ability to work in a support environment
Respond promptly to client queries via phone email or chat
Diagnose and troubleshoot basic technical issues related to Java and Spring applications
Document support tickets including detailed issue descriptions and steps taken to resolve them
Escalate complex issues to L3 support when necessary
Monitor system performance and report any anomalies
Provide regular updates to clients on the status of their issues
Maintain knowledge base articles to assist in troubleshooting recurring issues
Secondary Skills (good to have):
Customer focused with the ability to manage client expectations effectively
Experience with ticketing systems and support tools
Knowledge Splunk Datadog New relic CA Workstation
Skills:Mandatory Skills : API Gateway, Git, Java Microservices, Maven, Microservices, Postman, SpringBoot
Good to Have Skills : JUNIT, Selenium Testing Automation, SwaggerAbout Company:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 86,000+ talented and entrepreneurial professionals across more than 40 countries, LTIMindtree — a Larsen & Toubro Group company — solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/.
Expected salary:
Location: Portsmouth, NH
Job date: Sun, 18 May 2025 04:51:58 GMT
Apply for the job now!
Apply Now
Company: LTIMindtree
Job description: Job Description:Job overview:
The L1 / L2 Support Technician is the first point of contact for clients experiencing technical issues with Java and Spring based applications.
This role involves providing 247 support to ensure uninterrupted service and quick resolution of technical problems.
Coordinate with customers and offshore and make sure application is running without any issues
Technical Skills (must have):
Good knowledge of Java Spring boot frameworks microservices and AWS
Strong problem-solving skills and attention to detail
Excellent communication skills both written and verbal
Ability to work in a support environment
Respond promptly to client queries via phone email or chat
Diagnose and troubleshoot basic technical issues related to Java and Spring applications
Document support tickets including detailed issue descriptions and steps taken to resolve them
Escalate complex issues to L3 support when necessary
Monitor system performance and report any anomalies
Provide regular updates to clients on the status of their issues
Maintain knowledge base articles to assist in troubleshooting recurring issues
Secondary Skills (good to have):
Customer focused with the ability to manage client expectations effectively
Experience with ticketing systems and support tools
Knowledge Splunk Datadog New relic CA Workstation
Skills:Mandatory Skills : API Gateway, Git, Java Microservices, Maven, Microservices, Postman, SpringBoot
Good to Have Skills : JUNIT, Selenium Testing Automation, SwaggerAbout Company:LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700 clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by 86,000+ talented and entrepreneurial professionals across more than 40 countries, LTIMindtree — a Larsen & Toubro Group company — solves the most complex business challenges and delivers transformation at scale. For more information, please visit https://www.ltimindtree.com/.
Expected salary:
Location: Portsmouth, NH
Job date: Sun, 18 May 2025 04:51:58 GMT
Apply for the job now!
Apply Now