Specialist, Sales Support
Job Title:
Specialist, Sales Support
Job Description
The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.
You Will:
Prepare quotes, contracts, and RFP/RFI responses
Maintain quote documentation with accurate pricing and configurations
Maintain sales demonstration tools and applications in support of sales teams
Work within a few sources of data/systems to produce an outcome with some variability
Practice a moderate level of independent judgement to make decisions
Develop and deliver sales presentations and/or trainings in a professional and effective manner
Maintain up-to-date awareness of company activities and industry trends
Provide consistent follow up on opportunities or inquiries
Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations
Identify and summarize moderately complex issues for management review
Work with teams and report directly to Support Manager
You Have:
Experience in written and verbal communication with internal and external partners
Experience in administrative tasks, organization of work materials, prioritization, and meeting quotas
Demonstrated ability critically think and address moderate customer and client issues
Demonstrated ability to focus on customer needs and communicate with higher level staff
Demonstrated ability to follow scripts and/or processes according to contractual agreements
Demonstrated ability to follow scripts and/or processes according to contractual agreements
Aptitude to learn new technology and data
Prior experience working with MS programs
What's in it for you?
One of our companys Culture Beliefs says, We champion our people. Thats why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal development. In this role, youll also be provided with:
Fully work-at-home experience
Paid training, quarterly performance bonuses, and performance-based incentives.
Lucrative employee referral bonus opportunities
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
Health and wellness programs with trained partners to help promote a healthy you
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
A range of other perks and benefits.
The base salary range for this position is $30,700 - $39.400, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
Location:
USA, TN, Work-at-Home
Language Requirements:
English (Required)
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
English
Spanish
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.
Apply Now
Specialist, Sales Support
Job Description
The Sales Support Specialist provides support to the internal and external sales team by relieving them of administrative or related work. Uses intermediate to advanced level of knowledge of product and service offerings to support customers and sales teams.
You Will:
Prepare quotes, contracts, and RFP/RFI responses
Maintain quote documentation with accurate pricing and configurations
Maintain sales demonstration tools and applications in support of sales teams
Work within a few sources of data/systems to produce an outcome with some variability
Practice a moderate level of independent judgement to make decisions
Develop and deliver sales presentations and/or trainings in a professional and effective manner
Maintain up-to-date awareness of company activities and industry trends
Provide consistent follow up on opportunities or inquiries
Assist customers in person, by phone, email, or live chat to help diagnose and research information regarding the use of a product or service
Troubleshoot problems and assist customers to understand why a product is notworking properly or service is not meeting expectations
Identify and summarize moderately complex issues for management review
Work with teams and report directly to Support Manager
You Have:
Experience in written and verbal communication with internal and external partners
Experience in administrative tasks, organization of work materials, prioritization, and meeting quotas
Demonstrated ability critically think and address moderate customer and client issues
Demonstrated ability to focus on customer needs and communicate with higher level staff
Demonstrated ability to follow scripts and/or processes according to contractual agreements
Demonstrated ability to follow scripts and/or processes according to contractual agreements
Aptitude to learn new technology and data
Prior experience working with MS programs
What's in it for you?
One of our companys Culture Beliefs says, We champion our people. Thats why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And well invest in YOU to aid in your career path and in your personal development. In this role, youll also be provided with:
Fully work-at-home experience
Paid training, quarterly performance bonuses, and performance-based incentives.
Lucrative employee referral bonus opportunities
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP)
Health and wellness programs with trained partners to help promote a healthy you
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
A range of other perks and benefits.
The base salary range for this position is $30,700 - $39.400, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.
Location:
USA, TN, Work-at-Home
Language Requirements:
English (Required)
Time Type:
Full time
Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature.
If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents
Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.
For more information regarding your EEO rights as an applicant, please visit the following websites:
English
Spanish
To request a reasonable accommodation please click here.
If you wish to review the Affirmative Action Plan, please click here.
Apply Now