Specialist II, EDI in North Carolina

Specialist II, EDI - NextGen Healthcare - North Carolina - work from home job Company: NextGen Healthcare Job description: Job Title Specialist II, EDI Requirements Job Responsibilities: • Serve as product SME for Realtime Solutions. • Train clients on best practices for Realtime solutions • Assist sales by presenting product demo to potential clients. • Work closely with Development and QA to troubleshoot and resolve issues. • Ability to manage multiple tasks and prioritize in a fast-paced environment. • Train clients and demo product features to potential clients • Serve as the SME and handle support escalation. • Able to read and understand X12 raw data files. • Communicate with vendors frequently to provide client solutions. • Provide consulting advice to customers and management. • Maintain all records and files with accuracy. • Respond to customer inquiries in a timely manner. • Utilize tools and resources to ensure that functions are efficient, accurate, and timely. • Serve as a liaison on all communication with client account contact. • Track and follow up on documents and notify clients of upcoming due dates. • Responsible for using multiple online portals to complete responsibilities. • Communicate clearly and concisely in person and via e-mail or telephone. • Answer inbound phone calls from clients and internal client support teams. Ability to navigate a computer while on the phone. • Responsible for effectively researching and resolving client issues. • Look for opportunities to improve processes. • Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product. Experience: Required: • Solid understanding of EDI standards 270/271, 276/277, 278 • 2 plus years software implementation or project management • 1-3 years' use NextGen PM or similar practice management software solution. • Experience with CPT and ICD-10 coding rules and payer requirements. • Experience with providing training and product demonstration. • Effective written and verbal communication skills. • General knowledge of networking protocols. ISP's and internet security • Demonstrate problem solving and researching skills. • Experience with Claim Processing. • Strong organizational and interpersonal skills. • Experience with Microsoft Excel (document creation, editing, sorting, saving, and storing) • Experience with Microsoft Word (document creation, editing, sorting, saving, and storing) • Experience with Microsoft Outlook (email organization and calendar scheduling) • Proficient with PC's and in Windows based environments. NextGen Healthcare believes in strength through diversity. We are an equal opportunity workplace and an affirmative action employer supporting Diversity, Disabled, and Protected Veterans. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status. To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Because NextGen Healthcare believes in providing a safe work environment, we conduct background checks as part of our hiring processes. Job Description Summary: Responsible for implementing, configuring and training our real time services product whose primary focus is eligibility and In-Line Edits. Provide technical and administrative support for multiple real-time products. Collaborate with third party vendors, clearinghouse, and payers to resolve operational and transactional issues. All Addresses Remote Location, , North Carolina 00000 Regular / Temp Regular Expected salary: Location: North Carolina Job date: Sat, 26 Aug 2023 01:27:32 GMT Apply for the job now! Apply tot his job