Special Loans Analyst I

Fay Servicing is a nationally recognized mortgage servicer known for delivering borrower-focused support and investor-driven results. The Special Loans Analyst I is responsible for conducting assessments of unique loan cases and managing special loan accounts, ensuring compliance with regulatory requirements. Responsibilities Conducting comprehensive assessments of unique loan cases, identifying potential risks and implementing solutions in collaboration with cross-functional teams Assisting in managing special loan accounts, including those in default, modification or unique situations requiring special handling Reviewing loan documentation, assessing account status and performing detailed analysis to support decision-making processes Collaborating closely with other departments to ensure effective resolution of special loan cases, while maintaining compliance with regulatory requirements and company policies Skills High school diploma or GED Required 1+ years' experience servicing adjustable rates, modifications, simple interest or similar background 1+ years' experience in the mortgage servicing industry Strong verbal and written communication skills Strong interpersonal skills Demonstrated analytical skills and problem-solving abilities Good judgment with the ability to evaluate and make decisions Strong time management skills Ability to work effectively in a fast-paced, dynamic environment Customer service/ client orientation with strong execution skills and results orientation Ability to prioritize numerous tasks and manage shifting priorities High level of attention to detail and consistency Flexible, open to change, ability to learn new things quickly Collaborative; ability to work effectively with others Associate or Bachelor's degree 1+ years' experience with ARM, DSI, Step Rate, SCRA, HELOC and other unconventional loan products 1+ years' experience working in a fast-paced work environment Knowledge of MSP ARM Workstation controls Benefits Medical, Dental and Vision Insurance Company Paid Life Insurance Disability Insurance Pet Insurance 401k Program with Employer Matching 3 Weeks Paid Time Off (PTO) Paid Holidays Wellness Initiatives Employee Assistance Program Eligible for Hybrid Work Schedule with Remote Flex Days Company Overview At Fay Servicing, we are committed to delivering comprehensive mortgage management solutions that serve both our borrowers and clients with care, efficiency, and expertise. It was founded in 2008, and is headquartered in Chicago, Illinois, USA, with a workforce of 501-1000 employees. Its website is