Spanish Bilingual Customer Service Representative - Work from Home

In this role, you will use your exemplary customer service skills, patience, understanding, compassion to answer inbound phone calls for members and provide support for customers who are utilizing purchased software for tax preparation services. Job Requirements: English-Spanish bilinguals must be proficient in English Professionally handle a high volume of incoming calls Thoroughly and efficiently gather customer information, assess and fulfill customer needs, and educate customers where applicable regarding products and services Ability to utilize and navigate multiple systems simultaneously Be dependable and meet all attendance requirements Resolve customer issues via one-call resolution guidelines and/or escalated process Problem-solving skills. Ability to analyze and troubleshoot issues Ability to multi-task Basic math skills Qualifications: High school diploma, GED or equivalent Minimum one (1) year of customer service experience Minimum one (1) year of call center experience required Ability to navigate between multiple windows or within web-based applications Ability to pass a drug screen and background check Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime Highly developed sense of integrity and commitment to customer satisfaction Meet all attendance and dependability requirements A dedicated area to work from in your home Internet speed requirement of 25 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted) Be a team player Work at Home Set-Up Requirements Standard Connect and Speed Wired Ethernet connection 50 Mb/s download, 10 Mb/s upload (wireless is not permitted) • Some programs may require higher speeds. Monitor • (2) 21” monitor(s). You will supply one and Everise will provide one. • Hard-wired Broadband Internet Service via DSL, Cable, or Fiber OpticThe use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted. • Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted or accepted. Headset Employee to provide one of the following headsets is required: • Plantronics 3320 Blackwire • Plantronics 3220 Blackwire • Plantronics 5220 Blackwire • Plantronics EncorePro 520 + DA80 USB Plug Adapter To be supplied by Everise: Keyboard Mouse Webcam Job Type: Full-time Pay: $15.00 - $16.00 per hour Expected hours: 40 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible schedule • Health insurance • Paid time off • Vision insurance • Work from home Work Location: Remote Apply tot his job