Solutions Engineer II
Job Posting Title:
Solutions Engineer II
Req ID:
Job Description:
Disney Entertainment & ESPN Technology (DEET) Ad Platforms is responsible for delivering global advertising technology solutions for Disney's Linear & Addressable channels, brands and streaming services. With unmatched scale, premium content and innovative capabilities, we are a market leader in advertising. We build and maintain proprietary technology, ranging from ad
serving and ad delivery, campaign management, reporting as well as all the integrations - internal and external - that come with evolving and maintaining a best-in-class video advertising business.
As an Ad Platform Technical Operations Senior Solutions Engineer supporting the Ad Platforms technology team at Disney, you are a part of a high performing team redefining TV advertising. We're seeking an ambitious Senior Solutions Engineer who will be responsible for owning day-to-day technical operations for the Automated Marketplace at DEET.
Our... successful candidate enjoys solving complex & technical problems, is an innately investigative thinker, works with a sense of urgency, has experience with critical service operations and strives to provide a high standard of customer satisfaction in high volume, production environments.
The team is fast moving and requires you to translate technology solutions into business impact, while efficiently working with developers, sales, product and operations. For this particular role, you should be well versed in ad technology and distributed systems and comfortable getting into the details of operational mechanics. You will be accountable for the monitoring, health and growth of the Automated Marketplace.
Responsibilities
Assist with owning day-to-day technical operations for the Ad Platforms Technical Operations team Automated Marketplace and Core Ad Serving integrations
Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches
Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction
Investigate complex issues, diagnose product bugs, and resolve requests
Help develop strong partnerships with sales, support, engineering, product management
and analytics leaders to drive focus on strategic and tactical channel objectives
Maintain detailed support documentation for both internal and external use to
strategically identify and understand trends
Contribute to the development of best practices, team processes, and peer training
Basic Qualifications:
Bachelor's degree or relevant years of experience required. .
3+ years of experience in ad technology, operations, support or incident management.
Deep understanding of Exchanges, Real-time Bidding, Demand Side Platforms, Supply Side Platforms, 1st and 2nd price auctions, Programmatic Marketplaces (PMP) and Programmatic Guaranteed (PG) deal types
Strong grasp of online video and display advertising and monetization.
Solid understanding of IAB specs OpenRTB, VAST/VPAID/VMAP
Additional Qualifications:
Working knowledge of ad trafficking workflows in an enterprise Ad Server like Google Ad Manager, Freewheel or similar system
Experience managing a support ticket queue in JIRA, Zendesk, or similar system.
Fluency in SQL. Experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive
Working knowledge of monitoring platforms (Cloudwatch, Datadog, Pagerduty or similar platforms
Strong communicator who understands the core principles of advertising technology; preferably with focus in video.
Highly motivated self-starter with the ability to work well individually and as part of a team. Have a "do what it takes" attitude.
Ability to think on your feet during challenging situations, adaptable to change, and thrive in a fast-paced environment
Experience shipping multiple products in an agile software development environment
Impeccable written and verbal communication, time management and organizational skills
Strong analytical skills and passionate about answering questions with data
Excited to work in a high-growth and magical company!
The hiring range for this position in Santa Monica, California is $102,500-$137,500 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Job Posting Segment:
Disney Entertainment & ESPN Technology
Job Posting Primary Business:
Ad Platforms
Primary Job Posting Category:
Solutions Engineering
Employment Type:
Full time
Primary City, State, Region, Postal Code:
Santa Monica, CA, USA
Alternate City, State, Region, Postal Code:
USA - CA - Remote - California Region 2
Date Posted:
2024-03-12
Apply Now
Solutions Engineer II
Req ID:
Job Description:
Disney Entertainment & ESPN Technology (DEET) Ad Platforms is responsible for delivering global advertising technology solutions for Disney's Linear & Addressable channels, brands and streaming services. With unmatched scale, premium content and innovative capabilities, we are a market leader in advertising. We build and maintain proprietary technology, ranging from ad
serving and ad delivery, campaign management, reporting as well as all the integrations - internal and external - that come with evolving and maintaining a best-in-class video advertising business.
As an Ad Platform Technical Operations Senior Solutions Engineer supporting the Ad Platforms technology team at Disney, you are a part of a high performing team redefining TV advertising. We're seeking an ambitious Senior Solutions Engineer who will be responsible for owning day-to-day technical operations for the Automated Marketplace at DEET.
Our... successful candidate enjoys solving complex & technical problems, is an innately investigative thinker, works with a sense of urgency, has experience with critical service operations and strives to provide a high standard of customer satisfaction in high volume, production environments.
The team is fast moving and requires you to translate technology solutions into business impact, while efficiently working with developers, sales, product and operations. For this particular role, you should be well versed in ad technology and distributed systems and comfortable getting into the details of operational mechanics. You will be accountable for the monitoring, health and growth of the Automated Marketplace.
Responsibilities
Assist with owning day-to-day technical operations for the Ad Platforms Technical Operations team Automated Marketplace and Core Ad Serving integrations
Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches
Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction
Investigate complex issues, diagnose product bugs, and resolve requests
Help develop strong partnerships with sales, support, engineering, product management
and analytics leaders to drive focus on strategic and tactical channel objectives
Maintain detailed support documentation for both internal and external use to
strategically identify and understand trends
Contribute to the development of best practices, team processes, and peer training
Basic Qualifications:
Bachelor's degree or relevant years of experience required. .
3+ years of experience in ad technology, operations, support or incident management.
Deep understanding of Exchanges, Real-time Bidding, Demand Side Platforms, Supply Side Platforms, 1st and 2nd price auctions, Programmatic Marketplaces (PMP) and Programmatic Guaranteed (PG) deal types
Strong grasp of online video and display advertising and monetization.
Solid understanding of IAB specs OpenRTB, VAST/VPAID/VMAP
Additional Qualifications:
Working knowledge of ad trafficking workflows in an enterprise Ad Server like Google Ad Manager, Freewheel or similar system
Experience managing a support ticket queue in JIRA, Zendesk, or similar system.
Fluency in SQL. Experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive
Working knowledge of monitoring platforms (Cloudwatch, Datadog, Pagerduty or similar platforms
Strong communicator who understands the core principles of advertising technology; preferably with focus in video.
Highly motivated self-starter with the ability to work well individually and as part of a team. Have a "do what it takes" attitude.
Ability to think on your feet during challenging situations, adaptable to change, and thrive in a fast-paced environment
Experience shipping multiple products in an agile software development environment
Impeccable written and verbal communication, time management and organizational skills
Strong analytical skills and passionate about answering questions with data
Excited to work in a high-growth and magical company!
The hiring range for this position in Santa Monica, California is $102,500-$137,500 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Job Posting Segment:
Disney Entertainment & ESPN Technology
Job Posting Primary Business:
Ad Platforms
Primary Job Posting Category:
Solutions Engineering
Employment Type:
Full time
Primary City, State, Region, Postal Code:
Santa Monica, CA, USA
Alternate City, State, Region, Postal Code:
USA - CA - Remote - California Region 2
Date Posted:
2024-03-12
Apply Now